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Mostyn5FCE
Known Participant
October 5, 2021
Question

Multiple pop-ups on file opening

  • October 5, 2021
  • 20 replies
  • 17311 views

Every time i open a pdf file, whether from my desktop or on the server, i get multiple pop-ups that open and auto-close repeatedly (about 8 times in a row). Have tried to open the files in chrome and they open fine without issue. If window is closed and re-opened the process starts again....

image below showing an example of the pop-ups.

 

How do i get this to stop? Have completely uninstalled and re-installed the software, as well as updating the app also...

 

 

 

 

    This topic has been closed for replies.

    20 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 14, 2022

    Hi there,

     

    Hope you are doing well and sorry to keep you waiting.

     

    This issue has been fixed with the April release for Adobe Acrobat/Reader DC ver. 22.1.20117 (Win) and the fix will be enabled via a registry key

     

    Please update the application to the recent version 22.1.20117 (Win), from the help menu > check for updates or you may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and you may reboot the computer once and use the registry key as below:

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
    iReaderSSONGLSignIn = 1 (DWORD)

     

    Note: As a side effect of this fix, the user will not be able to sign in to Reader from the sign-in button.

     

     

    Let us know if you experience any trouble and need more help. 

     

    Regards

    Amal

    R
    Rocky5E5C
    New Participant
    April 14, 2022

    not agreeing. I can replicate the error.

     

    put another way, this update did not work for me, and I can share a video of the popup window, still popping up, if you need.

    V
    VaibhavGaur1990
    New Participant
    March 31, 2022

    Hi,


    We would be needing logs to analyze this particular issue. For this, kindly perform either of the below steps

    To capture the logs, please download Adobe log collector tool from here (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html) and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file with us.

    OR

    From %temp% folder collect the below folder contents and share them with us:
    1. acrobat_sbx
    2. NGL

    F
    Frances23593414rnt4
    New Participant
    April 14, 2022

    Good afternoon, 

    Please find file in link below. Please let me know if it needs sending in a different way.

    '.zxp' files are not a support file type by the normal drap and drop 

     

    https://we.tl/t-zY8TMHpmUV

     

    I have tried updating after the need update listed today and, as others have stated,  it is still happening. 

     

    Best wishes

    Frances Cole 

    F
    Frances23593414rnt4
    New Participant
    March 15, 2022

    Same problem here. Has there been a fix to this?

    I have no updates available. It is infuriating. 

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 16, 2022

    Hi Frances,

     

    Thank you for reaching out, and sorry about the trouble.

     

    Could you please share more details about the issue?

    Since when did the issue start occurring?

    Share the application and OS version you are using.

     

    Thanks,

    Meenakshi

     

    J
    JIRL5
    Participating Frequently
    March 16, 2022

    Hi Meenakshi,

    if you read the comments in the thread you will get a better understanding of  what is being used and more importantly the solutions we need to take to work around this issue.

     

    Hard to believe that Adobe have just let this slide for so long. 

     

    P
    Patricia21761903dgld
    New Participant
    March 2, 2022

    Still a problem here as well.

     

    Uninstaller reinstall didn't work. Work around didn't work.

     

    Getting highly annoying

    stevenw21928533
    stevenw21928533
    New Participant
    January 24, 2022

    I have also had this problem for several months on a computer running Reader and Illustrator. No fixes or regedits have worked. Unacceptable.

    Laurent.
    Laurent.
    Participating Frequently
    January 14, 2022

    Last update (version 2021.011.20039 - 64 bits) seems to solve this issue !

    (At least popups aren't displayed anymore)

    R
    Ruud22261750covs
    Participating Frequently
    January 14, 2022

    For me the update hasn't solved the problem..

    Still the same issue

    R
    Ruud22261750covs
    Participating Frequently
    January 4, 2022

    For anyone still using Acrobat Reader;

    The wokaround in the thread below solved it for me.

    Adobe reader login screen keeps looping and openin... - Adobe Support Community - 12516801

      J
      JIRL5
      Participating Frequently
      January 5, 2022

      Thanks @ Ruud22261750covs.

      This works perfect. 

       

      T
      Travis22281633fnn2
      Participating Frequently
      January 3, 2022

      Anyone have any ideas how we can get more eyes at Adobe on this? At time of writing there have been 2.1K views... This obviously has some impact on the community.. 

      P
      PaulAntwerp
      New Participant
      December 18, 2021

      Same problem, after automatic update to version 2021.007.20091  64 bit.

      Fresh installation makes no difference: pop-ups even during the first start of the program.

      Since Adobe seems unable to correct the problem: PDF24 is a great program: simply associate "pdf24-Reader.exe" with pdf-files.

      J
      JIRL5
      Participating Frequently
      December 19, 2021

      @PaulAntwerp thanks for the tip. PDF24 is indeed a good solution. Notably faster to load files when reading as well. A slightly different concept with the tools but so far I like it and mosre importantly it's reliable.

      R
      Ruud22261750covs
      Participating Frequently
      December 15, 2021

      Same issue here, also the popups are all demanding focus so you couldn't do anything else in the meantime this happens.

      Anyone suggestions for pdf readers with 3d pdf capability?

      Thanks!

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