Must save before sending in email

[mark53127261]

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

[jc2it]

This has been a problem for us as well. Please remove the save requirement before email and let us know when a fix is available to repair this regression.

[eyez23q]

Have a customer experiencing the exact same thing today minus the prompt asking for it to save, they simply press the 'Continue' button to then open into a new email and the button does nothing.

[tester28684935]

I had a user with this same issue.  Turned out they had not signed into their Adobe account after the update.  After signing into their Adobe account they were able to send via outlook. The 'Continue' button opened the email as expected. The "save before sending" message did persist.  I see you were not experiencing the "save before sending" issue and may be on different version, had not modified the document, or had already saved when attempting to send.  Hope this helps...

[jc2it]

"Turned out they had not signed into their Adobe account after the update."

This is not the same issue. When using Reader to send email attachments we have never needed to sign-in to an adobe account to send email attachments in the past. In testing this suggestion it makes no difference on the outcome.

On version  2019.008.20071, when a modification is made to a form, and then the "Send File" option is clicked, it pops a dialog box that says, "The PDF document needs to be saved before continuing."

There is a save option at the bottom of the new dialog. If you follow through with all of the steps of saving the form then on the right hand "share" bar you are given an option to send as an attachment. You must then click on  the "Send as Attachment" option a second time. Then Click "Continue".

This change adds at least 5 steps to the process of sending a completed form as an email attachment and it is less intuitive.

In prior versions, Acrobat Reader would pop the email client open to a new email with the completed form as an attachment with the click of one button.

[reubenh5087630]

We have the same issue across multiple paid versions of Acrobat DC Pro. It is causing major issues with users that sign many pdf forms.

Very frustrating, I would also request this "feature" be reverted ASAP.

[Charismatic_Eclipse0D44]

Agreed, it's NOT user friendly at all. Added multiple mouse clicks to perform the same function. It's enough to make me NOT want to use ADOBE products. It's a horrible change.

[mortenn61704979]

We are having this isses using the "Send mail" icon in the reader client as well.

[arvindy]

Thanks for reporting the issue!

We are looking into it. We will let you know once we plan to deliver the fix.

Regards,

Arvind

[monicaf24384927]

Please let us know when fixed and/or how to revert back...this is doubling my time sending out our invoices!

[richardh90784403]

We are experiencing this issue as well, when clicking on the button to attach to an email on the side panel nothing is happening. This worked fine before the update when clicking on the envelope directly attached the PDF to an email.

[germans51105415]

That is great that you are getting to the fix, but in the meantime this is causing a lot of people a big headache.

The company I work for has several users who use adobe reader(free) and make comments on pdfs etc all day long.

We have others who use standard and pro as well. I hope they are not being affected. Please resolve sooner rather than later.

[todf23130883]

My company has thousands of rep's and hundreds of thousands of clients generating analytics reports every hour and we can not continue to save every report before sending out via email.

Adobe has got to fix this immediately.

Please revert to the send without the save option.

Thanks

[smart_power5C06]

I just switched to Pro DC and have found this chnage to be super frustating! So I guess the "fix" never happened since it has been a whole year since you were looking into it?

[MariaJ1963]

This issue is extremely frustrating.  I send documents all day long and having to take extra steps to send one adds so much time when I'm sending so many.  A quick fix would be highly appreciated.

[Driver_s_Alert]

Having the same issue here.  Signing a hundred contracts in a day just went from 30 minute process to 3 hour process.  I don't need to save this information across multiple machines.  I just need to sign it and send it back to the accounting team to hold onto.  Very frustrated with this update so far.

[tadefae]

My users have the exact same problem with the 2019.008.20071 version.   Everything was fine until this latest update.  Its very frustrating for many of them because they use a fillable form every day to work business cases.

[jc2it]

A possible workaround...

The latest version of " Adobe Acrobat Reader 2017 (Classic)" does not display the same undesirable behavior of requiring a save before attaching a copy of a completed form to email.

It can be found here:

ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/1700830051/

then apply this update:

ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/1701130105/

[germans51105415]

how do you get an FTP login for this download

[jc2it]

I think you want to do this:

Volume distribution | Adobe Acrobat Reader DC

[kevinb92674399]

I just chatted with Adobe support and they have no solution to quickly send as attachment without going through the new Sharing options panel.

I submitted a feature request for the mail icon to be set back to a "send as attachment" option rather than Sharing button.

----When hitting the mail envelope icon that it should perform a send as attachment in your default mail client rather than opening the share options and then forcing you to click 2 more options in order to get a send as attachment.

There is already a SHARE button separate from the mail envelope icon which provides access to those sharing options.  Also the mail envelope option is a direct representation of sending an email (not all sharing options----------

Hopefully that would also make it to where you won't need to save the file before sending as attachment.

[ginada]

I am also having this problem.  And when I try to save it tells me that someone else is in the file.  I have a large file that will let me send the entire file but when I extract one page I get the must save again.  Please reverse this update.

[matthewk2573782]

My entire office is having this issue as well. Please fix ASAP.

[jimt28736387]

I have also been having this issue

[tylerl21001243]

A client of our recently upgraded to Acrobat Standard DC and they are all having this problem when scanning. Please fix ASAP. Thank you.