Não consigo assinar digitalmente um documento no acrobat reader dc

New Here ,
Jun 16, 2021 Jun 16, 2021

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Não estou a conseguir assinar digitalmente um documento em PDF atraves do acrobat reader dc.

Ja fiz todas as actualizações do acrobat reader dc e do windows
Abre a caixa da assinatura mas depois quando chega a parte de concluir não avança,
O programa não bloqueia, mas não avança. só permite voltar atrás... e não consigo finalizar a assinatura

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Security digital signatures and esignatures

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correct answers 2 Correct answers

New Here , Nov 10, 2021 Nov 10, 2021

A unica forma que eu encontrei foi reinstalar o cartão de cidadão com a versão anterior.
De seguida instalei de novo o acrobat e já não deu erro...
Conclusão, creio que o problema é do cartão de cidadão e não do acrobat...

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Adobe Employee , Dec 06, 2021 Dec 06, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Signatures > Creation and appearance > More > Uncheck 'Use modern user interface' and see if that helps.

 

Regards

Amal

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Rui

 

Hope you are doing well and sorry for the trouble. As described you are unable to digitally sign the PDF document as the program doesn't advance

 

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version go to Help about Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and reboot the computer once.

 

If it doesn't work, logout of the application and re-login with the same Adobe ID

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then try to sign it.

 

You may also try to sign the PDF online via Document Cloud https://documentcloud.adobe.com/link/home/ and see if that works.

 

Please try to reset the Acrobat Preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

If it doesn't work, please try to create a new test user profile with full admin rights in Widows or enable the root account in mac and try using the application there and check.

 

Regards

Amal

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New Here ,
Jun 24, 2021 Jun 24, 2021

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have the latest version 21.05.20048 installed.
reset the Acrobat Preferences to default.

But it´s the same.

I´m unable to digitally sign the PDF document as the program doesn't advance

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi there

 

We are sorry to hear that. Please try to sign the PDFs online via Document Cloud - https://documentcloud.adobe.com/link/home/ as shared earlier and see if that works for you.

 

Regards
Amal

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Boa tarde,

 

Estou com o mesmo problema em vários clientes, chego a parte de assinar e não avançar, ja reinstalei limpei temporarios e não funciona... alguma solução?

 

Obrigado

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Boa tarde. Estou com o mesmo problema. Identico. Alguém já deu uma solução?

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New Here ,
Nov 10, 2021 Nov 10, 2021

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A unica forma que eu encontrei foi reinstalar o cartão de cidadão com a versão anterior.
De seguida instalei de novo o acrobat e já não deu erro...
Conclusão, creio que o problema é do cartão de cidadão e não do acrobat...

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New Here ,
Dec 04, 2021 Dec 04, 2021

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Estou com o mesmo problema. Tentei reinstalar o token com outras versões do driver, mas o problema persiste. Já reparei a instalação do Adobe Acrobat Reader DC, que está atualizado. O token funciona em todos os sites e programas que uso, exceto no programa da Adobe.
Ao tentar assinar digitalmente, a tela do programa escurece ligeiramente (fica acizentada), mas não acontece mais nada. Nesse momento, em condições normais, seria pedido o pin do meu token, mas isso não está acontendo.

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Signatures > Creation and appearance > More > Uncheck 'Use modern user interface' and see if that helps.

 

Regards

Amal

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Thank you very much! Your answer solved the problem.

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Estou com o mesmo problema. Parece ser um problema recorrente e insolúvel, pois tentei todas as opções aqui apresentadas e mais algumas e não há nada que resolva.

 

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Eu resolvi instalando o cartão de cidadão e o pluguim antigo e não o mais actual....

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi there

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to turn off the protected mode for testing (Win Only) and see if that works. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup', turn off the protected mode and uncheck 'Enhanced Security > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

 

Regards

Amal

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