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Não foi possível concluir a criação desta assinatura. PPKHandlerImpl-83

New Here ,
Jun 09, 2021 Jun 09, 2021

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Estou tentanto assinar um documento com um certificado modelo A3 no windwos 10 no  adobe acrobat Reader dc Versao 2021.005.20048.  
E sempre da a mensagem:

Não foi possível concluir a criação desta assinatura.

Erro desconhecido
Informações de suporte: PPKHandlerImpl-83

Alguem pode me ajudar a resolver este problema.




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Community Expert ,
Jun 10, 2021 Jun 10, 2021

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Moving thread to the Acrobat Reader forum from Using the Community

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hello!

 

Thank you for reaching out.

 

As you receive the error when trying to sign PDF with model A3 certificate, did you check if the issue occurs with a particular PDF? Try to check with other PDFs.

Are you signing a PDF with model A3 certificate for the first time or the issue started recently?

Please share the OS version on the machine.

 

Thanks,

Meenakshi

 

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Ja Testei com com outro arquivo porem o erro persiste.
Estou usando um certificado A3 que ja foi usado para assinar nesta mesma maquina outras vezes.
Este problema começou recentemente mais não sei precisar quando começou.

Edição Windows 10 Pro
Versão 20H2
Instalado em ‎02/‎05/‎2021
Compilação do SO 19042.1052
Experiência Windows Feature Experience Pack 120.2212.2020.0
Processador Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz
RAM instalada 8,00 GB (utilizável: 7,88 GB)
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

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Community Beginner ,
Aug 15, 2021 Aug 15, 2021

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Estou com o mesmo problema , cadê a resposta do suporte ?

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New Here ,
Aug 31, 2021 Aug 31, 2021

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estou com esse mesmo problema, você conseguiu alguma solução?

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Infelizmente não ......ainda com o mesmo problema

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Community Beginner ,
Aug 15, 2021 Aug 15, 2021

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i  have the same issue , do you have any solution  ?

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New Here ,
Oct 28, 2023 Oct 28, 2023

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Olá

Eu estou com o mesmo erro, ja tentei com diversos documentos, tanto com o certificado A1 e A3 e também nao consegui. Voce conseguiu resolver o problema?

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