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D5630-RYE
D5630-RYE
Known Participant
March 16, 2022
Question

NO LONGER able to insert PDF file as image in fillable PDF

  • March 16, 2022
  • 3 replies
  • 2399 views

We depend upon fillable application forms created with Adobe Acrobat DC.  Our forms include image insertion of photos and documents or certificates.  We have recently discovered that Acrobat Reader DC is no longer working for image insertion of files in PDF format.  Our applicants often use Adobe Scan to make quick PDF scans of their documents from their phones and these have inserted nicely into our fillable form...until recently.  Now PDF files are no longer visible during image insertion using Acrobat Reader DC.  JPG, PNG and TIF files still work okay but no longer PDF files.   It seems like Adobe is needlessly limiting Acrobat Reader DC capabilities.   Is this intentional or just an overlooked detail in the enabled feature sets for Acrobat Reader?

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3 replies

D5630-RYE
D5630-RYEAuthor
Known Participant
March 17, 2022

Further clarification.   This problem is evident only when using recent versions of Adobe Reader DC to complete fillable forms that call for insertion of an image.  The same problem occurs whether using the fillable form fileds for 'button icon' or  'image field'.  These fillable fields both use the same Javascript:   event.target.buttonImportIcon();

 

Before the above JavaScript is executed, the user will see a "Select Image" window like this: 

The Browse no longer displays PDF files as permitted choices.  Only files such as JPG, PNG or TIF are visible to select.  In the past PDF files would also be visible for selection.

 

The failure to show PDF files is only a problem with Adobe Reader DC (not full version Acrobat).
This failure to show PDF files happens only during the Browse selection process.

PDF files can still be inserted, but only by entering the full path and file name into the "File:" window.  (Must users will not know how to do this.)

 

It appears that this Browse function is incorrectly filtering the valid file types and failing to include PDF as permissible for Adobe Reader DC.   This behavior is a recent change.   This was never a problem, previously.

 

D5630-RYE
D5630-RYEAuthor
Known Participant
March 17, 2022

Typos corrected:  "...The same problem occurs whether using the fillable form fields for 'button icon' or  'image field'.  These fillable fields both use the same JavaScript;   event.target.buttonImportIcon();   ... "

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
March 17, 2022

You can insert PDF files:

D5630-RYE
D5630-RYEAuthor
Known Participant
March 17, 2022

Es tut mir leid, aber ich verstehe nicht genau, was Sie darstellen. Bitte lesen Sie meinen nächsten Beitrag für weitere Details über das Problem.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
March 17, 2022

The screenshot shows a part of the file selection dialog.

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 16, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once,

 

You may also try to repair the installation from the help menu (Win Only) and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file-specific issue please share the file with us so that we can check it at our end.

 

What happens when you try to insert the image into the PDF form? Do you get any error message? If yes, please share the screenshot of the same for a better understanding. A small video recording of the same would be very helpful.

 

Regards

Amal

D5630-RYE
D5630-RYEAuthor
Known Participant
March 16, 2022

The first user to report this problem was in Canada using Windows 10 Acrobat Reader DC continuous update version 2021.011.20039.  Similar problems in USA on macOS Big Sur with continuous update version 2022.002.20085.  Both systems are 32-bit.  Repair installation did not help.

The problem is as if Acrobat Reader DC no longer considers any PDF to be a valid file type for insertion of an image.  If browsing to insert from a folder containing multiple types of image files, only those files with of type TIF, JPG, or PNG are shown as possible choices.  On Windows 10, existing PDF files are not shown as possible selections.  On macOS PDF files are visible as 'greyed out' (non-valid) choices.

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 17, 2022

Hi there

 

Hope you are doing well. Please try to export the PDF file as an image and save this image file on your system and then try to insert this image file into the PDF form and check.

 

Regards

Amal

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