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michaelr73758304
michaelr73758304
New Participant
October 24, 2023
Answered

PDF downloaded from Chrome automatically opening in Acrobat Reader

  • October 24, 2023
  • 26 replies
  • 280863 views

We had a user report an issue to our helpdesk yesterday, she was downloading a PDF document via Chrome, and the document was opening up in Adobe Reader automatically.

 

We checked the settings in Chrome and it was not set to automatically open Adobe Reader after downloading the PDF, and the Adobe Reader extension was not installed, so we weren't sure why this was happening.

 

On further investigation we found a setting in the Preferences - General tab called "Open PDFs automatically in Reader when they are downloaded in Chrome browser". Initially when we tried to turn this setting off it would re-enable itself when we closed and reopened Adobe Reader, however clearing the user's preferences from the registry and trying again worked for us. The setting is under HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen - bIsAutoDocOpenFeatureEnabled dWord 1.

 

The user is on the current DC build 2003.006.20360.

 

Has anybody else experienced this, and is there any further documentation available about this feature?

 

 

    Correct answer KumarVishal

    Open installed Adobe's PDF software on your PC. (I'm sharing steps w.r.t MacBook)

    1.  Click on "Acrobat" on top left corner.
    2.  Click on "Prefrences".
    3. De-select the check box next to "Always open PDFs downloaded from the web".

      Restart you software. see images for ref:


    Step 1:


    Step 2:

     

     

     



    26 replies

    Show previous replies
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 15, 2024

    Hi All,

     

    Thank you for your patience.

     

    The issue has been resolved in the July update released today. Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for updates.

    For more information on the update, refer to the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2024.html#dccontinuousjulytwentytwentyfour.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    C
    Corinne38766440d7l1
    New Participant
    July 23, 2024

    This worked!!

      S
      Sheryl38573157j58a
      New Participant
      July 12, 2024

      I do not have the the option to uncheck anything in the general settings of adobe and my Chrome settings are correct.  It is still auto opening and it is insanely annoying.  How do I stop this?  Why did adobe have to do this?

        K
        Adobe Employee
        Kushagr34821132dlrv
        Adobe Employee
        July 26, 2024

        Could you please update to the latest version and check if the issue persists?

        E
        Eric363331879j2f
        New Participant
        July 11, 2024

        I had the same issue with a user here. None of the suggested fixes worked. The user did not have "Always open in system viewer" enabled for PDFs in Chrome. I enabled/disabled this setting and it stopped.

        N
        Nigel_WFP
        Participating Frequently
        July 10, 2024

        A 2-step process solved this for me since I didn’t have the “Open PDFs Automatically…” setting, nor adobe extension on my Chrome.
        1) chrome://settings/content/pdfDocuments
        Enter that into a URL and check “open PDFs in Chrome” rather than “Download PDFs.”
        This solves the automatic downloading problem but does not stop downloaded PDFs from opening automatically.
        2) In adobe "Preferences> Internet > unclick the "display in read mode by default," save changes, and restart your adobe"
        This solves the downloaded PDFs opening automatically.

        K
        Katya38116196120n
        New Participant
        July 2, 2024

        Ok, It is adobe issue and not Chrome. Try this, It worked for me.

        Open adobe and go to the menue button on top left corner. Preferences> Internet > unclick the "display in read mode by default"   
        save changes and restart your adobe 

          K
          Adobe Employee
          Kushagr34821132dlrv
          Adobe Employee
          July 3, 2024

          @Katya38116196120n Are you facing this issue on Adobe Acrobat or Adobe Acrobat Reader?

          C
          ConveyBC
          New Participant
          July 1, 2024

          Does anyone have a recent solution for this? The "Open PDFs automatically in Reader when they are downloaded in Chrome browser".  isn't available in Chrome settings anymore after the recent update and all my PDFs are opening after download which I need to turn off. Thank you!

          N
          Nigel_WFP
          Participating Frequently
          July 1, 2024

          chrome://settings/content/pdfDocuments

          Enter that into a URL and check “open PDFs in Chrome” rather than “Download PDFs”

          C
          ConveyBC
          New Participant
          July 2, 2024

          Thank you, though this does not solve the issue either as the issue is that when dowloaded, the file automatically opens. I still want to be able to 'view' (open) PDFs in Chrome to preview them before downloading, but do not want PDF to open in Adobe once downloaded.

          A
          Arnas23116236874m
          New Participant
          June 21, 2024

          Has anyone raised this with Adobe to see why the option has been removed from the recent update?

            L
            Lucia37825987txnc
            New Participant
            June 4, 2024

            Thank you. 

            A
            Alessio37595402fjz7
            New Participant
            May 23, 2024

            THANK YOU!!!
            I have no idea why Adobe would think they are entitled to force such an option on us without even asking, thank goodness I found this post because I was trying to fix the problem in chrome

             

            M
            michaele82077847
            New Participant
            May 16, 2024

            I need help!!  Somehow I am stuck from poor Adobe software implementation. 

             

            Using Adobe Acrobat Pro 2024.002.20736 - but considering cancelling as a paid customer due to unwanted product updates, broken features, loss of previous functionalities in the new versions, Adobe is messing up a good product IMHO.

             

            The General > Preferences does not have this option:

             

            The REGEDIT key: is already set to 0.

             

            Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AutoDocOpen

             

             

            Please advise on how to remove the auto doc open as I wish to opt-out from this feature I never asked for.

              E
              ELIZABETH38099352g1c9
              New Participant
              June 17, 2024

              I also am not seeing that "Open PDFs automatically in Reader when they are downloaded in Chrome browser." option.  I'm using Adobe Acrobat Pro 2024.002-20857.

               

              How can we turn this off?

               

                K
                Katya38116196120n
                New Participant
                June 18, 2024
                [image: image.png]
                Preferences (Ctrl-K) > General > Uncheck Box "Open PDF's automatically
                etc." > Scroll down > Press OK

                this isnt an option

                 

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