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Anonymous
February 13, 2017
Answered

PDF file saving as Chrome HTML Document

  • February 13, 2017
  • 32 replies
  • 710991 views

Does anyone know why my Adobe suddenly started saving all my "PDF's" as Chrome HTML Documents?  How can I fix this?!>!

    Correct answer krishnaa0205

    Hi, I faced the same problem: Here is how I got on top of it:

    1. On Windows 10: Click on MS icon on left corner of the task bar (4 rectangles or windows sign)

    2. Right click > Control panel > Control Panel\Programs\Default Programs\Set Associations

    3. Sort by Description (Other available options are Name, Current Default)

    4. You will notice that the (Adobe Acrobat Document) PDF files have been associated with Chrome html or other similar file types like firefox etc

    5. Click any one file name which is the 'errant file type'

    6. Click on the Change Program button which will open a fresh Dialogue box

    7. Say OK, Save, and exit.

    8. Wait for 15-20 secs, (could be longer if you have many many files to be reset).

    9. Go back and open any file which was previously acting funny and Voila! it is all set and you are back to the normal world!

    32 replies

    Show previous replies
    C
    CBStanton
    New Participant
    September 12, 2019

    Yay!  I defeated Chrome!  Thank you krishnaa0205!!

    L
    ladyrc
    New Participant
    June 22, 2019

    Worked perfectly!  Thanks for the easy fix. 

    R
    Rikkitikkitavi1954
    New Participant
    October 2, 2018

    Hi! I've read through all the posts relating to this problem, but unfortunately the instructions don't work for Windows 7. All of my PDF files have the Chrome symbol as apposed to the PDF doc symbol. This happened about 2 weeks ago, and the only way to open these documents is to open Chrome. Opening programs automatically brings up the alpha list of programs on my system, with no option to change: only uninstall. I did check for extensions, and there wasn't one for Adobe. About the same time this started with the PDF's, one game site I go to told me it couldn't open or play any games because Flash player wasn't updated! Now every time I go into the site, I get the same message, with a pop up to allow Adobe Flash. Once I allow it, the game works, but this is a daily issue. I'm at my wits end. Can you give me any help on this matter?? Thanks for the help.

    T
    Test Screen Name
    Braniac
    October 2, 2018

    Rikki, this is nothing at all to do with Flash Player. The Adobe app concerned is Acrobat Reader. Please start Acrobat Reader and open one of these files with Open from the File menu.  Does that work?

    johnnyc58451640
    johnnyc58451640
    New Participant
    March 22, 2018

    Thank you so much! Your directions weren't exact on my new Windows 10, but you got me to the point where I needed to be to change it.

    The audacity of Chrome to take control like that. How annoying.

    You rock! Thank you!

      wys1wyg
      wys1wyg
      New Participant
      January 8, 2018

      This worked a treat for me. Thank you.  However, when I go to the folder to open the file, instead of a thumbnail of the document, I now get just an Adobe Acrobat Reader icon. I wanted to change the setting so that I no longer got the Chrome icon.  Is there a way to change it so that I see a thumbnail of the document?

      L
      lyndal15725933
      New Participant
      October 31, 2017

      Hello Larry,

      This is not working for me, I am doing what your instructions say and I can see the program changing to Adobe but I still cannot open the files. For example, I have received an email attachment when I try to open it, it shows with the Adobe symbol and name is lodgement certificate...html but it still is not opening. When I click on the view button (instead of download) the message says

      Unable to view 'LodgementCertificate(Owner)for8515917.pdf'

      [38445] A failure occurred in the document conversion process. The document cannot be viewed at this time.

      Can you help me?

      T
      Test Screen Name
      Braniac
      October 31, 2017

      This particular message "[38445] A failure occurred in the document conversion process. The document cannot be viewed at this time." seems to mean that something went wrong when the PDF was made, and before it was saved.  Contact the webmaster.

      elmzos
      elmzos
      New Participant
      October 10, 2017

      Well, I just followed Krishnaa0205 s instructions and  it worked pretty well for me !

           Thanks 

      M
      mcb555
      New Participant
      October 3, 2017

      First THANK YOU for a real solution (as long as Chrome /Google doesn't decide to hijack my system again. 

      I can't believe Google/Chrome has this known issue since 2015 and earlier.  Bottom line, they just want everyone to accept their new HTML links to a document using their Chrome PDF viewer.  "Once you open the HTML link it is the PDF document you are seeing..."  Such a crock because if you try to "upload" their HTML link you get an error message (because it is NOT the PDF document.)  So I can see my PDF's but I can't upload them to other service providers (like dropbox, or PostImage.org etc)

      If Google changes this setting back (like after an update or something) I will dump all my Google platforms, not just Chrome.  I can't believe they are not allowing me to save a file type to my OWN HARD DRIVE in the format I wanted. (not the G cloud)

      Thanks for your help...

        K
        krishnaa0205Correct answer
        New Participant
        June 13, 2017

        Hi, I faced the same problem: Here is how I got on top of it:

        1. On Windows 10: Click on MS icon on left corner of the task bar (4 rectangles or windows sign)

        2. Right click > Control panel > Control Panel\Programs\Default Programs\Set Associations

        3. Sort by Description (Other available options are Name, Current Default)

        4. You will notice that the (Adobe Acrobat Document) PDF files have been associated with Chrome html or other similar file types like firefox etc

        5. Click any one file name which is the 'errant file type'

        6. Click on the Change Program button which will open a fresh Dialogue box

        7. Say OK, Save, and exit.

        8. Wait for 15-20 secs, (could be longer if you have many many files to be reset).

        9. Go back and open any file which was previously acting funny and Voila! it is all set and you are back to the normal world!

          L
          LanaPinkie
          Known Participant
          June 25, 2017

          Thank you!  I'm not the OP, but had the same issue and this fixed it - you're awesome!

          LupaLunaDea
          LupaLunaDea
          New Participant
          June 4, 2017

          I am UNABLE to change Chromes protocols. It saves every document be it a .pdf or a .doc as a chrome page. Do I need to use a different web browser to stop this from happening? Figures Google would F-Up a good thing by acting like a religious cult and crap UGH!! 

          T
          Test Screen Name
          Braniac
          June 4, 2017

          There is really no such thing as a Chrome PDF. Or an Adobe PDF. The key thing to realise is that Windows  looks at the file name to see what it ends with and decides what kind of file it is. So every file whose name ends .pdf is always described the same and opens the same App. So this isn't happening when a PDF is saved, it already happened. Changing the default app, as the first app describes, should fix it unless Chrome changes it right back, which is possible. Or, you didn't check the right "always use this app" box.

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