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kenh70941539
Participant
June 24, 2016
Question

PDF file with a "lock" icon can't be printed.

  • June 24, 2016
  • 2 replies
  • 18972 views

I'm trying to print a new PDF file with Acrobat Reader. It has a small lock icon on the PDF icon. When I print it immediately goes to Printed and "Deleting" with nothing actually printed in the print queue. I can print it as an image using the print Advance feature. All my other PDF documents print fine.

    This topic has been closed for replies.

    2 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    June 24, 2016

    A lock on the icon means the file is set to read-only.

    A PDF can have a permissions password that prevents printing, but that one isn't it. Open the PDF and look at the top of the Navigation Bar. If there is a padlock at the top, it has password protection. To determine what is protected, click the padlock and click on Permission Details.

    ~Barb at Rocky Mountain Training
    Sarojini_Nagar
    Community Manager
    Sarojini_NagarCommunity Manager
    Community Manager
    June 24, 2016

    Hi kenh70941539 ,

    Could you please let me know the workflow as in how you are trying to print?

    Also where did you receive this file from ? Was it an attachment?

    Seems like the file is protected with a third party application .

    Acrobat doesn't give any lock icon if its protected .

    Regards

    Sarojini

    K
    kenh70941539Author
    Participant
    June 24, 2016

    Sarojini,

    It was an attachment from an email from a job opportunity organization which I saved to my hard drive using yahoo.com.  I then opened the attachment and attempted to print it. Nothing happened so I looked in the printers queue. I've attached the print queue after several minutes of nothing printing.

    Ken H [personal info removed by forum moderator] Personal (C) Customer excitement with product and service is THE goal satisfaction is not enough!

          From: Sarojini.Nagar <forums_noreply@adobe.com>

    To: [personal info removed by forum moderator]

    Sent: Friday, June 24, 2016 2:00 AM

    Subject:  PDF file with a "lock" icon can't be printed.

    PDF file with a "lock" icon can't be printed.

    created by Sarojini.Nagar in Acrobat Reader - View the full discussionHi kenh70941539 , Could you please let me know the workflow as in how you are trying to print?Also where did you receive this file from ? Was it an attachment? Seems like the file is protected with a third party application .Acrobat doesn't give any lock icon if its protected . RegardsSarojini If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8833451#8833451 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8833451#8833451 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

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