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Answered

PDF fillable form not displaying field data

Forum|Forum|5 years ago
June 9, 2020
31 replies
208470 views

Greetings,

I have an employee who is receiving fillable PDF forms for work via email. When opening file preview on the form within Outlook Desktop the form is displayed and the field data is in the fields designated. When opening the PDF with Reader or Acrobat Pro the forms field data is blank. Clicking on fields to highlight test does not reveal anything, and trying to insert a space and delete the space within the field nothing is revealed. When opening the file with MS Edge, all the forms field data is then viewable. I have another employee that was able to open the same form using their Acrobat XI and was able to view the field data as well. With opening the PDF's via Edge, we are able to print form to MS Print to PDF and upon doing so and opening with Reader or Acrobat Pro the form data is viewable. I have checked the versions of Reader and Acrobat Pro and both are up to date as well. Any suggestions are greatly appreciated.

Correct answer try67

This is usually the fault of the application used to fill in the form, most likely Apple Preview, MS Reader or one of the browser plugins. Instruct the users to only use Adobe Reader and it should work fine.

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research associate

New Participant

Same problem here in June 2022. We get a PDF form from a client that displays form data correctly in Microsoft Edge, but is blank in the paid version of Acrobat Pro DC. The form is a from a government site and its pretty standard. Came here looking for a fix. Has there been any update on this issue - if so, can somebody reply with a link in case I'm in the wrong thread?

The green accepted solution in this thread, "Instruct the users to only use Adobe Reader and it should work fine." aint gonna cut it (and I say that respectfully since Try67's solutions and scripts have been awesome tools over the years).. As our court system in this part of Canada moves to more online forms, filings, and management (one of the few silver linings of the COVID19 pandemic), law offices are dealing with these types of glitches more often. We don't have any control over what tool/how clients or parties fill in PDF forms - its supposed to be a standard, no? Even if its not an Adobe issue per se, surely they can code a compatibility patch?

Acrobat Pro user since v3.

try67

Community Expert

> its supposed to be a standard, no?

It is. The problem is that not all software developers adhere to this standard when creating their PDF viewers.

> Even if its not an Adobe issue per se, surely they can code a compatibility patch?

Not really. You expect them to spend time (and money) fixing the mistakes made by others?

research associate

New Participant

Ugh, I guess that makes sense. At the end of the day, its doc geeks like me who end up having to tell mgt that there is no simple solution, and that the clients, many of whom have little to know e-doc savvy, have to redo their information, which causes lots of problems since they just used the browser they know. Or I end up manually re-entering information, which is great waste of my time and day. Hence the hope there was a solution on the Adobe end. Standards are for everyone! Thanks for the reply.

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bazinet98A1

New Participant

On mobile app when we check on mobile android app we didnt se it on screen but in a computer we see the check mark

Only happens whe the check mark square is small

Is it something that can be fixed?

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scott_chr

New Participant

I don't know if this will help, but I gave up on support and found PDF XChange viewer, that seemed to do the trick, I can read all the files again. It's sad when the "master" changes their software so much to add "features" rarely used and cripples the product to the point that the customer-base that made them what they are today has to find other products to get their job done. The even the product support or QA can't offer a solution.

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defaultuj147010pxjx

New Participant

Completely agree, they are ruining their product!

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Quince Essential

New Participant

SOLUTION finally! I have been trying to open the documents in Adobe Acrobat Pro or Adobe Acrobat Reader, and neither was able to reveal the filled-in fields by a work colleague. I resolved this by opening the PDF in a different browser. I have been using CHROME but switched to FIREFOX. This worked. THEN I saved the document via the "Printer" function setting the "Save As" as a PDF. Once this was saved this way, it could be read with Adobe sw. YAY!!

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defaultuj147010pxjx

New Participant

I don't call that a solution. If you are wasting all that time opening it in a browser whats the purpose of opening it in Adobe then?

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Anonymous

The "Correct answer" is no kind of answer.

This worked for me. It requires Micro$oft Word.

Adobe Acrobat, open file: File > Export To > Microsoft Word > Word Document

Open in Word: File > Save as... > File Format (drop-down menu): PDF

Re-open in Acrobat and the previously hidden fields should be visible.

S

scott_chr

New Participant

Hi defaultxea3z0klm42a

Did you ever get a REAL solution to your issue with PDFs being empty or not showing data. I'm have expereinced the same issue after performing a update of Adobe DC. So far the only solution I have fould was to install a product called PDF-Xchange Viewer, now I can see all the data again. I am not promoting the product, but it worked to the point where I can at least view the data in the files again without going through a bunch of Garbage the lazy tech was asking you to go through. Please let me know if that helps.

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Anonymous

I found the work-around: File > Save As Other... > Optimized PDF... > then click on Discard Objects > then check off Flaten form fields > click OK > then save it (either rename it or replace it). (Note: my path here is on Acrobat Pro DC 2020.012.20041 on macOS Catalina, so you route to that feature may differ.)

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DREW23758681ihub

New Participant

I'm using Adobe Acrobat Pro DC and a document created in Microsoft Edge. The Optimize PDF button is greyed out and unclickable for me.

S

stellar25677166

New Participant

I have encounter this issues as well. The PDFs show properly when previewing in Outlook, but once you open the PDF in Adobe Acrobat STD or Pro the fields no longer show the data. I was able to solve the issue when the PDF Producer was MAC ios by going to Edit>Preferences>Forms and unchecking ‘Show border hoover color for fields’. I am still encountering the blank fields on a PDF that has the PDF Producer as Adobe LiveCycle Designer 11.0. Please let me know if you can think of anything else to try!

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venkateshs74297729

New Participant

Having the same issue, any one found a fix for this?

V

venkateshs74297729

New Participant

using Adobe Acrobat Reader DC 20.012.20048 version

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Joel5E78

New Participant

That "solution" doesn't work for me either. Adobe Reader is the problem. It is opening PDFs as blank when the same pdf can be opened in Chrome or other applications completely populated. Clicking on the cells where there should be text doesn't reveal anything. This seems to be a new development in Adobe Reader; I haven't had the issue before today.

Z

Zaniwoop

Participating Frequently

Also experiencing this problem (field data does not appear until field is clicked) in a document that has been created and used in Acrobat Pro ONLY (i.e. no other software used to view, edit or fill in form). This is therefore (at least) an Acrobat problem.

I've noticed that repeated openings of the same document result in different fields within the document being displayed - i.e open once, field A is blank, field B is shown; open a second time (without saving in between) and field A is shown, field B is blank.

It looks very much like a screen refresh/redraw problem to me. The document is reasonably complex (~300 fields), and sometimes just scrolling down and then up again will refresh the display so all fields show. Also, just changing the display theme in Acrobat (View, Display Theme, choose an alternate value) will resolve the problem and display all the fields properly.

This is occurring in both Acrobat Pro 2017 Release (Classic) | Version 2017,011,30171 and Acrobat Pro DC Continuous Release | Version 2020.009.20074.

Adobe, it looks like some work is needed here...

T

Ty2020

New Participant

Hi all,

Does anyone's PDF form look this screwed up....I have uninstalled/reinstalled adobe, restarted computer, updated graphics drivers, updated adobe, opened other PDFs which only blackout when scrolling. I did not purchase adobe, only need the reader. My HP laptop is new (4 months old) Envy x360.

Wherever i move the cursor and click the area will become partially readable but only in that area the previous area i clicked on will turn black.

any ideas?

D

developmentd61151652

New Participant

I have one staff member that is having this same problem. I have found no solution for this. Help from Adobe would be much appreciated. Thanks.

try67Correct answer

Community Expert

This is usually the fault of the application used to fill in the form, most likely Apple Preview, MS Reader or one of the browser plugins. Instruct the users to only use Adobe Reader and it should work fine.

B

barbc88891985

Participating Frequently

Thank you for the reply. But, for myself and T_Hubbard, Adobe Reader IS the problem this time. Ironically, other applications and plug-ins are not having an issue displaying field content.

Adobe Reader = fields are blank until you click in them or resize the window

Outlook Desktop with preview pane = OK - the fields are all populated

File Explorer with preview pane = OK - the fields are all populated

Chrome Browser = OK - the fields are all populated

Edge Browser = OK - the fields are all populated

It is not a big deal for me because my user has a "work-around" for this one particular document. But I am curious as to why it is happening and if it will be fixed on the next Adobe Reader update.

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