Since I updated my Imac to Mac OS Ventura the pdf attachements to Emails using Outlook for Mac, doesnt show the adobe icon anymore. Instead of that a little grey icon is showed. Preview and file open are working ok. I contacted Apple and they informed me that the problem lies in the logic how this icons are showed and that this is something Adobe has to adapt.
I'm having the same issue - pdf preview in Apple Mail is not showing correctly for sent AND received pdf attachments. If I drag it to the desktop, it then shows correctly. While not crucial to productivity, it's annoying. Any news on fixing this?
I am having this problem, too, with Apple mail. Ventura 13.0.1 and Acrobat Pro 2017 release (Classic) version 2017.012.30262. Icon shows correctly in file location, but disappears when I import into Apple mail.
I am having the same issue on my Mac. Adobe icons seem fine everywhere else except for when attcahing a .pdf document to an email or receiving an email with .pdf documents. I am currently using macOS Ventura13.0.1.
Ditto all of the above for Apple Mail (Ventura). Relieved to see it's a common problem and not just MY problem! PDF files fail to attach properly, no icon, if attaching multiple PDFs only one appears with a blank icon, and it cannot be opened by the recipient. Anxiously awaiting an update by Adobe, hope we get notified of a resolution soon!
Adobe, this needs to be be fixed ASAP. The inability to download PDF documents from an Mac Outlook email seriously impairs work flow. Anf being unable to see what tpye of doc is attached is just plain infuriating. Get it fixed.
Powerpoint and Excel attachments have their icons in Mail but Adobe PDfs do not. Adobe PDFs do not have icons in Microsoft Outlook either. But this is an Apple problem? A month has gone by since Adobe said their engineers were working on this widespread issue. A month. Still no fix. Not working on fixing the GPU vs CPU color problem either I guess. What a joke.
I'm having the same issue using Mail on my Mac Desktop. Attaching a PDY documentsa shows just as a page, but name still has .pdf and can be opened. When sent receiver also does not see PDF icon, just page icon, but does see file name with the .pdf extension. Since PDF documents on my computer do shoe the PDF icon, this must be a MAC problem whether they admit it or not!
The new Apple update 13.1 did not fix the problem, are we sure this is an Apple problem vs an Adobe problem? Did anyone get a response from either company? I submitted a bug report to apple regarding the issue and still have not heard back.
This ia not an Adobe issue. I don't use Adobe and I have the same problem. The PDF files are blanc in my mail, but in the Finder they are fine. Once you add a PDF to your dock it's also blanc.
Hmmm... maybe I blamed Adobe too soon then. It's just there are so many bugs in CC (and they can go years unfixed) that I'm a bit triggered! My bad nonetheless.
I can confirm that it is not a Adobe bug. I'm using another pdf reader and my pdf-file icon is blanc in Mail, MS Outlook and in the Dock, but in Finder all is ok. The same situation with ZIP files (I have installed and using Keka instead of standart archiver). Update to 13.1 don't fix it.
I have the same problem. When I attach a Microsoft file (Word or Excel) or a pdf file to Microsoft Outlook or to Mail, it appears with a blanc rectangle not displaying the icon type of the file. I tried to uninstall Microsoft and reinstall it and I got the same issue. I lunch the Safe Mode and also same issue. Nothing was working to resolve this issue.
Spoke to Adobe yesterday. They indicate that they are looking for a solution with Apple. In fact, they advise me to wait for the next Ventura update and then it should be fixed.
Quote frome Adobe:
(Thu, 29 Dec 2022 11:36:03 GMT): Yes, we have received many issues after the release of Ventura as it is not letting the apps work smoothly, please wait for new update of Ventura so that the issue get fixed.
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