PDF Icon is not more visible in Email attachments since updated to Mac OS Ventura

[Andres26828488o4r0]

Since I updated my Imac to Mac OS Ventura the pdf attachements to Emails using Outlook for Mac, doesnt show the adobe icon anymore. Instead of that a little grey icon is showed. Preview and file open are working ok. I contacted Apple and they informed me that the problem lies in the logic how this icons are showed and that this is something Adobe has to adapt.

Can you help me to fix this issue?

[Andres26828488o4r0]

Dear Akanchha

I tried the steps you informed but nothing changed.

My workflow with outlook is the tipcal most of the users use. Write Email and attach pdf files or receive Email with pdf files attached.

I cant believ tha nobody in Adobe has an Mac computer with Mac OS Ventura and Outlook installed to check this problem by themselves and bring a final solution. 

I dont have time to send a video, scrennshots I have already sent.

Another issue I have noticed that Adobe DC Reader needs a lot more time to open the first time after turning the computer on with OS Ventura than with the previous operation system.

[K26933982zhbe]

I’m also noticing that when I open a PDF that I can’t download it now….it used to be where I c could download it into a file and now I have to do it as a Save As

[Anthony269844157gww]

I contacted Adobe and their agent said it is an outlook settings problem and only Microsoft can resolve this

[Olivier5FAA]

cleaning and reinstalling fresh didn't help. thank you

[monkai]

Exact same issue too. Ventura 13.0.1 on a M1 mac, outlook 16.66.2 (22102801), and Adobe Acrobat Pro (2022.003.20258)

[mihai_amz]

maybe i'm blind but the cleaner link it's for windows platform ...this being a osX thread ..

is this support really trolling us or what?  😀

[Olivier5FAA]

I have the same problem too

[mvanduiven]

Same here. Have made a ticket with Microsoft but they can't help because it seems to be a Adobe Issue. I tried to switch from old Outlook work view to New Outlook work view but that didn't help. I hope Adobe can fix this for there customers and users.

[miss-charlotte]

I have the same issue since upgrading to Ventura.

[indiecred]

I think there's a chance it's an Apple issue and not an Adobe issue. I uninstalled Reader, reinstalled Ventura and the icons had the "Preview" PDF on them. I installed Readdles PDF Expert Pro, and it began happening again.

I gotta guess this is happening to just about everyone, but who knows!!

[AKG68]

I am facing the same issue -- this is definitely an apple or Adobe issue. It's happening to me since the Ventura update on both Outlook and Pathfinder. Icons look fine on Finder.

[Sascha Fronczek]

Same here. PDF icons are not showing anymore. 

And worst: when you put an Illustrator AI-file into mail, there is nothing, not even a blank icon.

[AkanchhaS]

Hi Everyone and @Sascha Fronczek 

Could you also confirm what the default application set to open the .pdf file on your Mac?

Right click on any PDF file, Get Info and check the default pdf viewer. Is it Adobe Acrobat /Reader DC?

Please share the screenshot of the same.

Thanks,

Akanchha

[miss-charlotte]

 Hi, here's a shot of what my PDFs open with, Acrobat Pro.

[Sascha Fronczek]

Here is the screenshot. Its standard set to Adobe Acrobat.app

[mvanduiven]

I think Adobe has to Talk with Apple. On a MAC I didn't update to Ventura the PDF icon is show in Outlook. After update to Ventura this issue has come up.

[ValZacc]

As you can see lots of folks have the same issues and this is not Apple problem. It is Adobe problem even in the past when Apple updated their operating system, Adobe was simply not ready.

Is there any chanche Adobe to fix thisd problem and be ready for any Apple operating system?

Thank you

[duffer211]

Same issues here with Mac OS Ventura v13.0.1 and Adobe Acrobat Pro v2022.003.20258

[duffer211]

I forgot to metion that the PDF icon doesn't show up in my Dropbox drop down from the top bar (where icons and date/time are) either.

[AkanchhaS]

Hello Everyone,

Thank you for sharing the additional details. 

This issue has been escalated further. Our engineering team is looking into this. We will keep you posted as soon as we have an update on this.

We appreciate your patience. 

Thanks,

Akanchha

[AkanchhaS]

Hello Everyone,

Thank you for reporting this to us. 

This issue has been escalated further. Our engineering team is looking into this. We will keep you posted as soon as we have an update on this.

We appreciate your patience. 

Thanks,

Akanchha

[Brian223399267whu]

add me to the impacted list, I mean come on!

[Andres26828488o4r0]

Dear Akanchha

Today I have been in contact with Apple for about 1:30 hours trying to solve the problem. After a lot of tests, yhey informed me that the problem is definitly from Adobe. It seems that Adobe pdf products are not updated to work under Mac OS Ventura. Hopr the Adobe Team solve this shortly so we can continue suing their software without problems. Onether thing I have noticed that Adobe Reader needs a LOT more time to open working with OS Ventura. 

[zacharyd32246773]

Adobe came out with an update today, the problem is still persisting  

[Brian223399267whu]

Raise your hand if you pay a premium price for Adobe and are still stuck with this junior varsity racket. I live and breathe in pdfs all day and every file gives me pre PTSD there's a virus I'm opening or sending - Fix me, I'm not going to be quiet after EOD tomorrow