pdf invoice with blue color logo change color to green when I open it with adobe [Acrobat] reader

[Charismatic_thinking6266]

I have a problem, several hours reading and testing with no luck

I have multiple invoices files in pdf format.
The original logo company is blue, when I open this pdf in any PC (tested with diferent pc), the result it's always the same:  
when I open the file with ADOBE [Acrobat] READER the logo change to green color (wrong color)
when I use adobe [Acrobat] reader, chrome, edge or other pdf viewers, I can see the file with the right color (blue)

I tested this in a lot of windows pc (i dont have any mac arround at this moment) the adobe [Acrobat] reader version is always the lastest (automátic updated)
thanks!

[ "Acrobat" added by moderator. Adobe is a company; Acrobat Reader is the application ]

[Tariq Ahmad]

Hi @Charismatic_thinking6266,

Thanks for sharing the detailed description and screenshots. From what you describe, the color shift you’re seeing (blue turning to green in the logo) is related to how Acrobat/Reader 2025 handles color management for untagged RGB content. Earlier versions of Reader defaulted such content to sRGB, but the new release interprets it differently, which explains why the rendering doesn’t match what you see in browsers or other viewers.

Since you haven’t mentioned how these PDFs are being generated, that detail will be very important. If the PDFs are created without an embedded ICC color profile, Reader now applies stricter handling, and this can cause the difference you noticed.

You can try these checks:

1. Open Edit > Preferences > Page Display > Rendering in Reader and test disabling “Use 2D Graphics Acceleration.”

2. If possible, ask the person generating the PDFs to embed an sRGB ICC profile into the images or graphics. This usually ensures consistent rendering across apps.

3. Compare the same file in another PDF viewer — this helps confirm whether the issue is file-creation related or Reader-specific.

If you can share how the PDFs are produced (e.g., exported from Word, InDesign, ERP system, etc.), the community and product team can give you more specific guidance.

Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio

[Charismatic_thinking6266]

thanks for the reply

I can't find the opcion "use 2d graphics" (please see screenshoot)
I'v compared the file with diferent viewers, the problem it's only present in adobe reader
the pdf file are generated by an erp software (i wll try to get more info), but I think that the problem it's related to an adobe reader update because the erp system has not been change/updated/modified/upgraded in anyway so far, the only change it's the new adobe reader version

[Charismatic_thinking6266]

I have a new update

I' find and pc with an adobe reader outdated version 2021.007 and with this old version we dont have any color problem
so Im very sure that it is not a pc problem or file problem
thank

[Tariq Ahmad]

Hi @Charismatic_thinking6266,

Is it possible to share a couple of sample PDF files with us? 

If you can't share the file publicly, upload files to any cloud drive and share the link via private message. To send a private message, click on the envelope icon in the top right corner.  

~Tariq

[Charismatic_thinking6266]

Hello! I just send you a private message with the private link

please let me know if you have problem with the download!

thanks!

[Tariq Ahmad]

Hello, 

There is an access issue. Please check the private message.

Best regards,
Tariq | Adobe Community Team

[Charismatic_thinking6266]

done! 🙂

[Tariq Ahmad]

Thanks for the quick action, @Charismatic_thinking6266. 
I know you are experiencing this issue with the latest version; however, could you let us know when it started to appear at your end? 

I am internally escalating this issue for further review. If we need more information or need to have an online MS Teams meeting, I will reach out. 

Thank you for your continued support and patience.

Best regards,
Tariq | Adobe Community Team

[Charismatic_thinking6266]

We do not have an specific start date issue, we think may be 3 or 4 weeks ago

[Tariq Ahmad]

Hi @Charismatic_thinking6266 ,

We did test the issue again with the file you provided, with the September Acrobat product update installed. And the issue is no longer reproducible. 

New release info: https://adobe.ly/3I61w2E

To check for updates, go to Menu "Help > Check for updates" to update to the latest version, and let us know if you still see issues. 

Let us know how it works.

Best regards,
Tariq | Adobe Community Team