PDF shows partial contents on the screen when received by email

[akikok81212]

Hello,

We receive PO by PDF file from one of our customers.

For last few times, their PDF files show only their default portion, but they do not show any order details on the screen.

It comes out okay only when we print the PDF, but the actual file still does not display on the screen.

Could you help us to resolve this issue, please?

All other PDF files received by email turn out fine.

Thank you!

[Test Screen Name]

Save the file to desktop, open in Acrobat Reader. Email PDF previewers are notoriously problems.

[akikok81212]

Hello,

Thank you for your reply.

We tried to save the PDF file to desktop to open, but the same problem arises.

[Test Screen Name]

When you view it, does the window specifically say Acrobat Reader at the top? (Not asking what is installed but what it says)

[akikok81212]

Yes, please see the below screenshot.

[try67]

What do you see on the screen when you open it?

[akikok81212]

I see the fixed information at the top, about 1/5 of the page.

Another 4/5 of the page usually have order information, which is shown as blank (missing) when I see it on the screen.

[try67]

Can you share a sample file with us (via Dropbox, Google Drive, Adobe Document Cloud, etc.)?

[Test Screen Name]

Yes, is there any pattern to what is missing (I mean, for example, all the text in one font, all the pictures, or all the form fields?)