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Paul the hybrid mechanic
New Participant
February 15, 2021
Answered

PDF thumbnails in Win10 File Explorer not working. Enable box in settings is checked.

  • February 15, 2021
  • 2 replies
  • 2623 views

Hi, I'm hoping someone can help me with this because I rely on the thumbnails in Explorer pretty heavily. 

 

Thumbnails in explorer were working fine unitl this morning. The weird thing is that a few PDFs still have thumbnails, but most don't. The ones without thumnails just show the white and red PDF logo page. 

 

I rechecked the "Enable PDF Thumbnail previews in windows explorer" and it was still checked. I un-checked and rechecked, then hit "OK". No change. 

 

It then unistalled Adobe Reader DC and reinstalled. Still no luck.

 

I've attached a couple of pictures. One of the thumbnails in explorer, the other of the enable box checked. 

 

Thanks for reading!

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Paul,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know if that resolves the issue.

 

Thanks,

Meenakshi

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 17, 2021

Hi Paul,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know if that resolves the issue.

 

Thanks,

Meenakshi

P
Paul the hybrid mechanicAuthor
New Participant
February 17, 2021

Hi Meenakshi,

 

Thanks for the reply. I seem to have the issue resolved. I reset the laptop and installed all my software again (but kept my files), which didn't correct the issue. Then I stopped the explorer service, deleted the thumbnails database files and seems to have corrected the issue. All the PDF thumbnails are back and things seem OK as far as I can tell. 

 

Thanks for your help though. Much appriciated.

 

Paul

AkanchhaS8194121
AkanchhaS8194121
Brainiac
February 15, 2021

Hi Paul,

 

Thank you for reporting this to us. 

This is a known issue with the latest version and the our product team is working on the fix.

As soon as we'll get to hear anything from them, will update you.

 

We appreciate your patience. 

 

Thanks,

Akanchha 

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