Skip to main content
A
Alfonso5EAF
Participating Frequently
November 17, 2021
Question

PDF thumbnails inside of a white square

  • November 17, 2021
  • 3 replies
  • 1052 views

Hello

 

Suddenly, my pdf thumbnails appear inside of a kinda white square, like this: https://i.ibb.co/0B5ggMW/white-borders.jpg

 

I have no idea why this started happening, but installing an older Adobe Reader version has not helped and I cannot undo the most recent Windows update anymore.

 

I've tried these, but neither helped:

- Clear Thumbnail Cache

- Delete IconCache.db

- Use this fix 

- In Adobe Reader, turn off and on miniature preview

Between these steps, I of couse always restarted the computer

 

I want it to look like this: https://i.ibb.co/Xs2bCSZ/correct.png

 

(for some reason, I have this problem only on my laptop, but not on my desktop pc, even if both are the same Win 10 version, same updates, same Reader version, etc)

 

Does anyone have an idea how to get rid of that?

 

Thanks

This topic has been closed for replies.

3 replies

T
Tomas ART
New Participant
November 30, 2023

Hi, absolutely the same problem for me after installing new version of Adobe Acrobat Pro 2023 on windows 10. With previous version of Acrobat reader was everithing fine. Now is thubnail pdf document in white square. Does anyone have sollution? 

I
Impesio
New Participant
August 7, 2023

I have the same problem. Has a fix been discovered?

Ria Tagra
Ria Tagra
Inspiring
November 18, 2021

Hi @Alfonso5EAF , 

  

We are sorry for the inconvenience caused. To give a closure look into this issue, please help us with few more details: 

  1. Exact version of your Adobe Reader? 
  2. Are you facing issue in  all the thumbnails or just one thumbnail? 

 

Try to uninstall and reinstall the application. Reboot your laptop and check.

Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. 

Try to repair Reader. Choose Help > Repair Installation.

If the PDF file is 4 MB or larger, Try to optimize the PDF file. For information about optimizing PDF files, see Optimizing PDFs.

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

 

A
Alfonso5EAFAuthor
Participating Frequently
November 18, 2021

Thanks for your help, Ria

 

Exact version of your Adobe Reader?

DC 2021.007.20099 64 Bit

Are you facing issue in  all the thumbnails or just one thumbnail? 

All pdf thumbnails, but no other files than pdf

 

Try to uninstall and reinstall the application. Reboot your laptop and check.

I did it several times, also tried old versions

 

Try to repair Reader. Choose Help > Repair Installation.

I did, but that's not the issue. I reinstalled it so often without touching a setting

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices