PDF viewer may not be able to display this type of document

New Here ,
Sep 30, 2019 Sep 30, 2019

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This "Please wait.." error shows on document attached in email before I click to open it. I don't know if the file was sent to me this way because the error shows before I click on the file to open it. If I click on the file to download it, I receive this "Please wait...PDF viewer may not be able to display this type of document. You can upgarde the latets veriosn of Adobe Reader." Well, I installed Adobe Acrobat Reader DC for Mac. I have Mac OS, version 10.13.6. 

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correct answers 1 Correct answer

Adobe Employee , Oct 01, 2019 Oct 01, 2019

Hey there!

 

As shared above, the message appears " Please wait...." 

If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.

For detailed description, please refer to this help article: https://community.adobe.com/t5/Acrobat-Reader/PDF-won-t-display-Please-wait/td-p/4788543 

 

Thanks

...

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LEGEND ,
Sep 30, 2019 Sep 30, 2019

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This is quite common - some types of file are not viewable in mail.

Download the file to your desktop.

Start Acrobat Reader.

Use Open from the File menu.

Choose the file you saved to the desktop.

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Hey there!

 

As shared above, the message appears " Please wait...." 

If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.

For detailed description, please refer to this help article: https://community.adobe.com/t5/Acrobat-Reader/PDF-won-t-display-Please-wait/td-p/4788543 

 

Thanks,

Akanchha

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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I am having a problem opening a pdf file from the embassy of Canada. The file says "please wait...

If this message is not eventually replaced by the proper contents of the documents, your pdf viewer may not be able to display this type of document.

 

you can upgrade to the latest version of adobe reader for windows........."

 

so I tried downloading adobe reader DC, even asked help from adobe but still the error message is that I already have a newer version in my lenovo ideapad 100 windows 8.

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LEGEND ,
Oct 01, 2019 Oct 01, 2019

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1. When you get the message download the file to your desktop. 

2. Start Acrobat Reader 

3. Open the file you just downloaded but NOT by double clicking it. Use Open from the File menu.

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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Tried it but the moment I start the reader it automatically opens the file and it will show the same message

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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my lenovo only said its a reader. and I couldn't figure it out what type of reader it is and the icon is different from the acrobat reader.

 

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LEGEND ,
Oct 01, 2019 Oct 01, 2019

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You may well have more than one app with Reader in the name. Go to the Start menu and choose Acrobat Reader specifically.

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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Thank you for your help but I already figure it out. I’ve been trying to download the English only version. Which in fact I should have tried downloading the English(UK) version

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Hey there!

 

Glad to hear that you fixed it on your own.

Here's an help article for the same: https://community.adobe.com/t5/Acrobat-Reader/PDF-won-t-display-Please-wait/td-p/4788543 where related troubleshooting steps are suggested. 

 

Thanks,

Akanchha

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New Here ,
Oct 30, 2020 Oct 30, 2020

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How to download is the tricky part. Here's what I have found that works:

 

1. Log into Adobe Acrobat Reader DC. There's a avatar top right to click. You can use Google, Facebook, etc.

2. Click the link in the email or your browser and say yes to download

3. Return to Acrobat Reader where there should be a notification that a file has been shared with you. You should be able to open it from there

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New Here ,
Oct 30, 2020 Oct 30, 2020

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There is NO OPTION to download!

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New Here ,
Mar 19, 2022 Mar 19, 2022

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For me this problem is not solved.  The correct answer does not work in 2022 on my Windows 10 computer.   I followed directions in the posts.   I downloaded the PDF to my computer.   Installed the latest version of Adobe acrobat reader DC and I still get please wait.   I am trying to fill out passport documents to get people out of the Ukraine.    Time is of the essence.  Quite Frankly, I am a little dissapointed in Adobe.   

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LEGEND ,
Mar 19, 2022 Mar 19, 2022

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First make sure you don't "save" a PDF file by "printing to Microsoft PDF", which doesn't do that. Otherwise... Please look closely at the message. It should be in a window that says "Acrobat Reader" at the top. 

 

If it DOES NOT say Acrobat Reader follow these instructions carefully, all three steps:

1. When you get the message download the file to your desktop. 

2. Start Acrobat Reader 

3. Open the file you just downloaded but NOT by double clicking it. Use Open from the File menu in  Acrobat Reader.

 

If it DOES say Acrobat Reader please share a screen shot. 

 

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Community Beginner ,
May 28, 2022 May 28, 2022

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Did all that. In fact used Adobe Acrobat DC Pro 2022 and still have the same problem. Adobe is a big disappointment. How dare they put out such a defective product.

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Participant ,
Aug 02, 2022 Aug 02, 2022

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If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows, Mac, or Linux by visiting get.adobe.com/reader

 

Regards,

Will

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