PDF Viewer not showing contents from China Bank

Forum|Forum|3 years ago
June 2, 2022
2 replies
1905 views

I am reveiving the below message when trying to open a document from a chinese business partner. I have Adobe Acrobat DC, Adobe Acrobat Reader DC, & Adobe Acrobat Distiller DC at work. What new version would I need in order to get the document to upload?

Any information would be helpful.

Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.

This topic has been closed for replies.

T

Test Screen Name

Legend

The message is misleading. Versions of Acrobat since 6.0 can show these files.

Please show a screen shot of your Acrobat Reader window with this message. You need to show all of the window, not just the message. Be sure to remove personal info.

M

Matthew247098448xwrAuthor

Participant

try67

Community Expert

You need to download the original file directly. What you did was save the error message page as a new PDF, and then opened that...

T

Test Screen Name

Legend

This usually means you are viewing it in another app, such as a web browser, email app or similar. You must download the file (Do NOT print to PDF), start Reader, and open the file using Open from the Fike menu.

M

Matthew247098448xwrAuthor

Participant

Thanks, but this is the message that is received from Adobe when I try to open the Adobe file. The file is an attachment on the email that is clicked, Adobe will open but displays the context displayed above. I am trying to understand what version of Adobe I would need or language package.

Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded