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david_5228
Participant
August 16, 2024
Answered

PDFs opening in gibberish in version 2024.002.21005

  • August 16, 2024
  • 6 replies
  • 10492 views

Upon updating to Adobe Reader version 2024.002.21005 some PDFs (not all) now show garbled as unreadable text.

 

The affected PDFs:

  • Have fully embedded fonts
  • Are unreadable on any PC running Adobe Reader version 2024.002.21005
  • Look fine on all PCs running the slightly older Adobe Reader version 2024.002.20991
  • Look fine when dragged into Chrome or Foxit, but not Adobe Reader version 2024.002.21005

 

So something appears to have changed between these two recent updates to affect this.

Could this be a bug in this latest version of Adobe Reader?

Any help and advice would be appreciated.

    This topic has been closed for replies.
    Correct answer S_S

    Many thanks Souvik!

    Jane


    Hi All,

     

    We have released a new update (2024.003.20054). Please update the application and let us know if the issue is fixed.

     

    -Souvik

    6 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 19, 2024

    @david_5228  @Stuart_adobe_user   @markus_3120   @oscar wong   @kazama_543 

     

    This has also been reported in the Adobe Acrobat (paid version) forum. The OP found Type 1 fonts from 1984 were being used.

    https://community.adobe.com/t5/acrobat-discussions/garbled-text-on-pdfs-tt2fco00/m-p/14804328

     

    Can each of you check in Properties > Fonts and tell us which ones are being used? Are they Type1? Or fonts that were not embedded? Adobe responded to that thread and is looking into the issue.

     

    Jane

    D
    david_5228Author
    Participant
    August 19, 2024

    Thanks for this info. I've checked the affected PDFs and all fonts are embedded and yes, they are showing as Type 1 fonts.

    I wonder if Adobe will fix this in a future update or if Type 1 fonts will no longer be supported from here..?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 19, 2024

    Thanks @jane-e for sharing this.

     

    Hi Everyone, 

     

    We have the team made aware about this.

    Is it possible to share a sample PDF file with me? This will help the team investigate further and expedite a fix.

     

    Thanks,

    Souvik

    S
    Stuart_adobe_user
    Participant
    August 19, 2024

    Same issue here, we need an update to fix this bug as a matter of urgency.

    M
    markus_3120
    Participant
    August 16, 2024

    me too

    O
    oscar wong
    Participant
    August 16, 2024

    me too

    Adobe Reader version 2024.002.21005

    K
    kazama_543
    Participant
    August 16, 2024

    Me too

    P
    PoorITman
    Participating Frequently
    August 16, 2024

    The same problem here~~

     

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