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Elodie5D95
Participant
April 29, 2021
Answered

Pointeur de la souris carré noir

  • April 29, 2021
  • 1 reply
  • 2236 views

Bonjour à tous

 

Depuis hier j'ai un souci, le pointeur de ma souris sous adobe acrobate reader DC est devenu un carré noir. C'est assez génant car pas précis.

Comment puis-je résoudre ce problème ?

Sachant que je suis déjà allée sur des forums sur internet, disant d'aller sous utilisateur, Appdata, adobe, etc etc et de supprimer les fichiers icon.... je sais plus quoi.

 

Quelqu'un peut m'aider svp

Merci à vous

Correct answer AnandSri

Bonjour 

Avez vous pu trouver une solution à votre problème, je suis dans la même situation.


Hello @Ange-Christian N'GATTA

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat/Reader installed on the machine: 25.001.20643, Optional update, Aug 25, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

Close Acrobat Reader DC.
Open the following folder on your computer:
C:\Users\<YourUserName>\AppData\Local\Adobe\Acrobat\DC

 

Delete the icon cache file:
For Acrobat Reader: IconCacheRdr.dat
For Acrobat Pro: IconCacheAcro.dat
Restart Acrobat Reader DC.
This should restore the normal mouse pointer behavior.

 

If this does not work, please share the current version of Acrobat or Acrobat Reader, the OS version, and the logs from the affected machine with us for further investigation. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.

 

Thanks,

Anand Sri.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 30, 2021

Hi Elodie

 

Hope you are doing well and sorry for the trouble. As described the mouse pointer has turned to black square

 

Please check out the steps provided in the help page https://helpx.adobe.com/acrobat/kb/mouse-cursor-changes-into-a-black-box.html and see if that works for you.

 

Regards

Amal

E
Elodie5D95Author
Participant
April 30, 2021

J'ai déjà effectué ces manipulations 

et ça n'a rien changé 

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 29, 2025

Bonjour 

Avez vous pu trouver une solution à votre problème, je suis dans la même situation.


Hello @Ange-Christian N'GATTA

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat/Reader installed on the machine: 25.001.20643, Optional update, Aug 25, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

Close Acrobat Reader DC.
Open the following folder on your computer:
C:\Users\<YourUserName>\AppData\Local\Adobe\Acrobat\DC

 

Delete the icon cache file:
For Acrobat Reader: IconCacheRdr.dat
For Acrobat Pro: IconCacheAcro.dat
Restart Acrobat Reader DC.
This should restore the normal mouse pointer behavior.

 

If this does not work, please share the current version of Acrobat or Acrobat Reader, the OS version, and the logs from the affected machine with us for further investigation. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.

 

Thanks,

Anand Sri.

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