Pop ups How do I stop this pop-up? It happens every time I open a pdf.

[noresponse4567]

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting the pop up 'have you installed the right Acrobat'

Please go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Under, Messages from Adobe , Uncheck 'Show me messages when I launch Adobe Acrobat Reader DC ' > Click OK and reboot the computer once and see if that helps.

Let us know if you experience any trouble and need more help.

Regards

Amal

[noresponse4567]

That didn’t work. I unchecked, clicked ok, rebooted and still get the pop up.
I unchecked again, check don’t show pop up’s whne I open pdf, clicked ok, rebooted and still get pop ups.
It’s not saving.

Sent from Mail for Windows 10

[rachel_MWC]

I work on a Mac. I frequently need to open screen grabs as screen grabs. I do not need to see an advert for Adobe Acrobat instead. How do I stop this, please.

[Tariq Ahmad]

Hi @rachel_MWC,

Sorry for the troubled experience. 

This issue title was primarily posted for Acrobat, and that particular issue was fixed a long time ago. Could you please give us more details about what you are experiencing at your end so we can discuss that with our product team? If possible please share the screenshots or video recording of the trouble you are experiencing. 

Also, let us know the following details:

- Operating system name and version

- Acrobat or Reader version installed on your machine

~Tariq

[Test Screen Name]

Well, you're getting the message because you paid for Acrobat but aren't using it. So why not fix the message by actually using what you pay for? Would you like some assistance in understanding what is going on? This is a confusing area, but suppressing messages isn't the solution.

[noresponse4567]

I am using Acrobat 21.001.20150

[Test Screen Name]

Please show a screen shot of Acrobat, with the message AND especially with its title bar (Windows) or the menu bar (Mac). Also, what subscription or product do you pay for?

[noresponse4567]

I bought DC I did start to buy Pro but realized I don't need all the extras

[Test Screen Name]

That's interesting. I can see it's Reader, and you know it's Reader, but Reader thinks you should be running Acrobat. At this point I'd recommend taking a good look at your Adobe account, and make sure it didn't sign you up (and would be charging you)!

[noresponse4567]

I don't want Acrobat, I canceled the plan, I've tried unistalling it and the pop ups won't stop. Please tell me how to make  it stop. 

[Gilbert5CC9]

what an aggrevating comment.  People have reasons to open whatever software they want.  they shouldnt be forced to click through pop ups to use the software they are trying to use....how about a simple do not show this again checkbox?

[Johansen23097026cxhx]

are you kidding me? Adobe will never fix this "problem" they don't care about users. they only care about subscriptions and keeping their investors happy. It truly is a non-caring-about-user-company. I care about people, i know. I know what not caring about people looks like and Adobe is a perfect example of what not careing about people looks like. I've had problems in other adobe products. Bugs that have persisted for over a decade and still they refuse to issue a fix because they just dont care. they really dont. If i were you reading this, i'd go straight to the cancel subscription button and cancel them like really soon. it's the only way adobe will register tht there is a problem. they dont monitor software issues, they monitor quarterly results. thats it.

[Cindy J]

Hi, I have the same problem with pop ups and I did pay for an Adobe Package to edit, e-signatures etc.,  No matter what I try, (and I tried all the above) I still get the pop us every time I use adobe and every time I open a new pdf, and every time i send something out for signature.  There is no box to check "do not show this again.  Thanks, Cindy

[Amal.]

Hi @Cindy J 

Hope you are doing well and thanks for reaching out.

This issue is reported to our engineering team and is being worked on.

The Fix will be available in the future updates.

Thanks for your time and patience.

~Amal

[Akif5E71]

I have the same issue. It makes me crazy. Please do something ASAP.

[Amal.]

Hi there

We do not have any fixed timeline, we will keep you posted as soon as we get any update.

Thanks for your time and patience.

~Amal

[Convidado]

Drives us crazy! Poppups are apparently installed on our own computer! Opens all the time over any work at hand, no adobe software! This is illegal practice in our country . Highly agressive, indecent marketing behaviour. 'Buy today, exclusive deals'. In Dutch. Please STOP STOP STOP STOP STOP this!!!!!!! 

[Amal.]

Hi there

The issue is addressed with our latest version 23.06.20360. Go to Hamburger menu at the top left corner > Help > Check for updates and reboot the computer once.

Let us know how it goes.

~Amal

[Alejandro33619563v7k5]

the problem persist 

[Amal.]

Hi there,

Please update the application to the new version 23.0.20380 from the help menu > Check for updates and reboot the computer once and check.

Let us know how it goes.

~Amal

[dot_4011]

WHy are you lieing to us? There is not update and no way to make these pop ups go away.

[defaultvm271469dxfd]

No Amal, this update did not correct the pop-ups.  Intentional or negligent poor programming?

[Amal.]

Hi there,

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also, share a small video recording of the steps and the issue you are experiencing for more clarity.

~Amal

[popuofromhell]

Acrobat Reader 7 Day Free Trial pop up has ruined my computer.  Cannot work with any pdf or other documents.  How do you get rid of this pop up from hell.