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Participating Frequently
April 26, 2021
Question

Pop ups How do I stop this pop-up? It happens every time I open a pdf.

  • April 26, 2021
  • 5 replies
  • 35992 views

5 replies

Participant
January 30, 2025

How don't use Adobe Acrobat. I only need Adobe Reader, but Adobe Acrobat has just started opening my screen grabs. I need to stop it. But how? I really do not want this software and am worried how much this is disturbing my workflow. 

Participating Frequently
January 2, 2024

Thank you for your message. I followed your instructions to disable Adobe Acrobat Reader DC messages on startup. After rebooting, the issue persists. Any further guidance or assistance would be appreciated.

Amal.
Community Manager
Community Manager
January 3, 2024

Hi there

 

Would you mind sharing the screenshot of the pop up message that you are getting? Also make sure you have the application updated to the latest version 23.08.2042X Go to Help > Check for updates and reboot the computer once.

 

~Amal

Participant
January 19, 2024

I have done these steps and the problem persists. 

Participant
October 13, 2023

Acrobat Reader 7 Day Free Trial pop up has ruined my computer.  Cannot work with any pdf or other documents.  How do you get rid of this pop up from hell.

Legend
April 27, 2021

Well, you're getting the message because you paid for Acrobat but aren't using it. So why not fix the message by actually using what you pay for? Would you like some assistance in understanding what is going on? This is a confusing area, but suppressing messages isn't the solution.

Participating Frequently
April 27, 2021

I am using Acrobat 21.001.20150

Legend
April 27, 2021

Please show a screen shot of Acrobat, with the message AND especially with its title bar (Windows) or the menu bar (Mac). Also, what subscription or product do you pay for?

Amal.
Community Manager
Community Manager
April 27, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the pop up 'have you installed the right Acrobat'

 

Please go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Under, Messages from Adobe , Uncheck 'Show me messages when I launch Adobe Acrobat Reader DC ' > Click OK and reboot the computer once and see if that helps.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

Participating Frequently
April 27, 2021
That didn’t work. I unchecked, clicked ok, rebooted and still get the pop up.
I unchecked again, check don’t show pop up’s whne I open pdf, clicked ok, rebooted and still get pop ups.
It’s not saving.

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