Pop ups How do I stop this pop-up? It happens every time I open a pdf.

New Here ,
Apr 26, 2021 Apr 26, 2021

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the pop up 'have you installed the right Acrobat'

 

Please go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Under, Messages from Adobe , Uncheck 'Show me messages when I launch Adobe Acrobat Reader DC ' > Click OK and reboot the computer once and see if that helps.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Apr 27, 2021 Apr 27, 2021

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That didn’t work. I unchecked, clicked ok, rebooted and still get the pop up.
I unchecked again, check don’t show pop up’s whne I open pdf, clicked ok, rebooted and still get pop ups.
It’s not saving.

Sent from Mail for Windows 10

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LEGEND ,
Apr 27, 2021 Apr 27, 2021

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Well, you're getting the message because you paid for Acrobat but aren't using it. So why not fix the message by actually using what you pay for? Would you like some assistance in understanding what is going on? This is a confusing area, but suppressing messages isn't the solution.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I am using Acrobat 21.001.20150

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LEGEND ,
Apr 27, 2021 Apr 27, 2021

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Please show a screen shot of Acrobat, with the message AND especially with its title bar (Windows) or the menu bar (Mac). Also, what subscription or product do you pay for?

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I bought DC I did start to buy Pro but realized I don't need all the extras

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LEGEND ,
Apr 27, 2021 Apr 27, 2021

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That's interesting. I can see it's Reader, and you know it's Reader, but Reader thinks you should be running Acrobat. At this point I'd recommend taking a good look at your Adobe account, and make sure it didn't sign you up (and would be charging you)!

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New Here ,
May 04, 2021 May 04, 2021

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I don't want Acrobat, I canceled the plan, I've tried unistalling it and the pop ups won't stop. Please tell me how to make  it stop. 

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New Here ,
Jul 15, 2021 Jul 15, 2021

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what an aggrevating comment.  People have reasons to open whatever software they want.  they shouldnt be forced to click through pop ups to use the software they are trying to use....how about a simple do not show this again checkbox?

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New Here ,
Feb 10, 2022 Feb 10, 2022

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are you kidding me? Adobe will never fix this "problem" they don't care about users. they only care about subscriptions and keeping their investors happy. It truly is a non-caring-about-user-company. I care about people, i know. I know what not caring about people looks like and Adobe is a perfect example of what not careing about people looks like. I've had problems in other adobe products. Bugs that have persisted for over a decade and still they refuse to issue a fix because they just dont care. they really dont. If i were you reading this, i'd go straight to the cancel subscription button and cancel them like really soon. it's the only way adobe will register tht there is a problem. they dont monitor software issues, they monitor quarterly results. thats it.

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