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Printer properties boxes are all blank. What letters are there looks like Chinese letters. Printer properties are all normal else where. Can anyone help.
Hi there
We are sorry to hear that the issue still persists.
Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/
Regards
Amal
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Hi Ray_rig
Hope you are doing well and sorry to hear that. As described the printer properties are missing and showing blank
Would you mind sharing the screenshot of the issue for a better understanding?
What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer.
You may also try to repair the installation from the help menu > repair installation (Win Only) and see if that works for you.
We are here for help, just need more info.
Regards
Amal
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I have tried everything suggested and my problem has not been resolved.
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Hi there
We are sorry to hear that the issue still persists.
Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/
Regards
Amal
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Hi Amal. That has worked and everything seems OK. Thank you for your help.
Regards
Ray
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Hi Amal. The problem has returned. It seems that when Adobe upgrades to 64bit the problem is back. When I remove and re install the 32 bit edition installs and then things are OK. But after a couple of days the 64bit edition installs and the problem is back. Thank you