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R
ray_rig
Participating Frequently
October 12, 2021
Question

Printer properties.

  • October 12, 2021
  • 3 replies
  • 1616 views

I have attaches a screen shot of the properties box for my HP printer when trying to print a document in Adobe acrobat reader. As you can see all the boxes are blank and I have no choice in the drop down boxes ans please note the writng that you can see is in a strange language/characters,these change every time I open the proberties box. Can anyone help?. Thank you.

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3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 19, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 15, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
October 13, 2021

Hi Ray_rig

 

Hope you are doing well and sorry to hear that. As described the options in the printer properties box are empty and their language changes everytime you open it.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win only)

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

Regards

Amal

R
ray_rigAuthor
Participating Frequently
October 13, 2021

Hi Amal. I have the latest version of Adobe installed.I have tried all that you suggest bt it is still the same. I should add that the priner properteis box in all other applications are working as normal it is just in Adobe. I hope you can help mr further. Thank you.

Regards

Ray

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 14, 2021

Hi there

 

Have you tried to remove the application using the cleaner tool and then reinstalling the application as described earlier?

 

Regards

Amal

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