Skip to main content
A
Angel27217736p3f7
Participant
November 19, 2022
Answered

Problem signing with certificate after installation of a new one.

  • November 19, 2022
  • 1 reply
  • 1672 views

Hello, and thanks in advance.

I used to use acrobat reader DC to sign my documents using a certificate. After my certificate expired, I installed a new one. It is contained in the windows certificates store. Now, when I use the option in Acrobat R. DC certificates/signing,  it asks me to create a new digital Id. It won't recognaize the Id linked to my new certificate as valid to sign, as it used ti do with the old certificate. I tried to manage the digital Id, and set my certificate as the digital id by default to sign, but Adobe Acorbat DC does not offer the opption to sign with it in the "use options" of the digital id option.

What is the problem?

This topic has been closed for replies.
Correct answer S_S

Hi @Angel27217736p3f7,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader.

 

We have a help article that might have an answer to your question. Would you mind giving it a try: Certificate-based signatures, Adobe Acrobat

 

Let us know if this helps.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
November 30, 2022

Hi @Angel27217736p3f7,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader.

 

We have a help article that might have an answer to your question. Would you mind giving it a try: Certificate-based signatures, Adobe Acrobat

 

Let us know if this helps.

 

-Souvik.

A
Angel27217736p3f7Author
Participant
December 2, 2022
Thanks. I'm pretty sure the problem is with the digital certificate, not Acrobat, probably the purpose of it (I think it's not meant for signing, just identification). I tried with another certificate and I was able to sign.

The post can be closed.
S_S
Community Manager
S_SCommunity Manager
Community Manager
December 2, 2022

Hi @Angel27217736p3f7,

 

Thank you for letting us know that it worked.

 

-Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices