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V�RONIQUE0D4C
New Participant
February 16, 2021
Question

Problem with convert Word in PDF and problem with PDFMarker in Outlook

  • February 16, 2021
  • 1 reply
  • 695 views

I am not able able to convert Word to PDF and PDFMaker is inactive in Outlook so we cannot save email to PDF since last Thursday. For Excel, it works.

Can you help me please?  Acrobat Pro 2017 with Offfice 2016 or 2019

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    1 reply

    S
    Adobe Employee
    sagrika
    Adobe Employee
    February 17, 2021

    Thank you for reaching out. 

    We have found users who are experiencing this issue are missing Microsoft Runtime VC++ from the machine, please use this link: https://aka.ms/vs/16/release/vc_redist.x64.exe to install this version of runtime on the machine. This is required for this feature to work. If this doesn't help to fix the issue immediately after the installation, please reboot your machine once and try again.

    Let us know how this work for you. Thank you for your patience and for reporting this to us.

     

    Regards

    Sagrika

      V
      V�RONIQUE0D4CAuthor
      New Participant
      February 18, 2021

      Thanks a lot!!!!

      Now i have no problemssss  🙂

      Thanks

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