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O
Oskar23992016r3zy
Participating Frequently
April 11, 2022
Answered

Problem with font display in Reader

  • April 11, 2022
  • 2 replies
  • 49884 views

We’re having a weird problem with opening documents using Adobe Acrobat Reader DC.

When we open the document some of it’s text is displayed incorrectly – instead of being where it should be, it is scattered in a weird way (black boxes are there to hide clients information 🙂 ) : 

 

 

It only occurs on one computer when opening documents from one specific provider and only in Reader – in web browsers or foxit reader it works fine.

 

We tried reinstalling Adobe Acrobat Reader DC, changing it’s settings, installing fonts, different versions of Reader and even performing a clean reinstall of Windows 10 Pro.

 

We were able to fix this issue, but only for a moment, most of the time it breaks when the user tries to print the document, sometimes simply when it is opened.

What we did was copying contents of AppData (Local/LocalLow/Roaming) adobe folders from another user on this PC (it is in a domain) into AppData of the target user.

 

I’d be grateful for any help on this topic 😊

Correct answer Dre-T1102

Had a user with this error and noticed these are character map fonts, these kind of fonts are local to the computer and can sometimes be displayed like this in web pages for organizational use, I hadn't noticed they could be on Adobe until today. I went into Preferences --> Page Display (Right column) --> Under rendering, turn "Use Local Fonts" off. 

This turning this setting off seemed to have fixed the page instantly for this user, they only had this issue from a specific sender, not all their documents were like this. I told them they may need to re-enable the setting if they ever encounter font issues with other documents from other providers that they receive documents from.

2 replies

D
Dre-T1102Correct answer
Participant
May 3, 2023

Had a user with this error and noticed these are character map fonts, these kind of fonts are local to the computer and can sometimes be displayed like this in web pages for organizational use, I hadn't noticed they could be on Adobe until today. I went into Preferences --> Page Display (Right column) --> Under rendering, turn "Use Local Fonts" off. 

This turning this setting off seemed to have fixed the page instantly for this user, they only had this issue from a specific sender, not all their documents were like this. I told them they may need to re-enable the setting if they ever encounter font issues with other documents from other providers that they receive documents from.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 12, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    It looks like the required font is not properly embedded into the PDF file, it is not present on the system or you may not have the required permission to use the font. For more info about font embedding please check the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html

     

    Please goto Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display, Under rendering, select 'Use Local Font' > Click OK and reboot the computer once and check.

     

    Regards

    Amal

    O
    Oskar23992016r3zyAuthor
    Participating Frequently
    April 14, 2022

    Hello,

     

    Unfortunately I've already tried changing this setting and it didn't help 😞 

    As I said I tried playing with settings before and was't able to get any results.

     

    Regards,

    Oskar 

    O
    Oskar23992016r3zyAuthor
    Participating Frequently
    April 25, 2022

    Hi Oscar

     

    I have tried to open the PDF file that you have shared at my end, and it's displaying well without any wired characters. 

     

    It looks like the required fonts are not available on your computer system, there isn't much that we can do from our end. Please check for any missing/pending updates for your computer OS and try updating it and see if that works.

     

    Regards

    Amal


    Hi,

     

    The computer has all possible updates installed, there was even a clean reinstall of operating system during the case. I've already spent a lot of time trying to figure it out. Even moving fonts form other computer is not working. 

     

    I have again tried using local fonts and this time got something like this:

     

    The only way i can make those fonts look normal is by copyig files directly from another user appdata. But it works only for a short moment as I already said.

     

    Any idea what i could check or try? 

     

    Regards, 

    Oskar 

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