Problem with font display in Reader

[Oskar23992016r3zy]

We’re having a weird problem with opening documents using Adobe Acrobat Reader DC.

When we open the document some of it’s text is displayed incorrectly – instead of being where it should be, it is scattered in a weird way (black boxes are there to hide clients information 🙂 ) : 

It only occurs on one computer when opening documents from one specific provider and only in Reader – in web browsers or foxit reader it works fine.

We tried reinstalling Adobe Acrobat Reader DC, changing it’s settings, installing fonts, different versions of Reader and even performing a clean reinstall of Windows 10 Pro.

We were able to fix this issue, but only for a moment, most of the time it breaks when the user tries to print the document, sometimes simply when it is opened.

What we did was copying contents of AppData (Local/LocalLow/Roaming) adobe folders from another user on this PC (it is in a domain) into AppData of the target user.

I’d be grateful for any help on this topic 😊

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

It looks like the required font is not properly embedded into the PDF file, it is not present on the system or you may not have the required permission to use the font. For more info about font embedding please check the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html

Please goto Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display, Under rendering, select 'Use Local Font' > Click OK and reboot the computer once and check.

Regards

Amal

[Oskar23992016r3zy]

Hello,

Unfortunately I've already tried changing this setting and it didn't help 😞 

As I said I tried playing with settings before and was't able to get any results.

Regards,

Oskar 

[Amal.]

Hi there

We are sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

Also, please share the PDF file in question so that we can check it at our end.

Regards

Amal

[Oskar23992016r3zy]

Hi,

As i said, the problem occurs only when opening PDF documents from one specific provider. 

Other PDF's are working fine. The problem is that it also works fine on other computers, only on this one there is a problem. 

About providing the file: I can't share it just like that because it contains protected data of our client.

Best regards,

Oskar 

[Amal.]

Hi Oskar,

Hope you are doing well and sorry to hear that.

There is nothing much that we can do without actually looking at the file.

Please ask the creator of the PDF file to create it using Adobe Acrobat Pro DC application and see if that helps.

Regards

Amal

[Oskar23992016r3zy]

Hi!

Creating pdf file with pro is propably not an option - from what i know the document provider is generating those documents from theirs internal software.

Maybe I could send the pdf to you in private message?

Regards,

Oskar

[Amal.]

Hi Oskar

Hope you are doing well and sorry for the trouble.

Please share the PDF file in question in a private message so that we can check it at our end.

Regards

Amal

[Oskar23992016r3zy]

Hello,

You should have it in your PM.

Regards

Oskar

[Amal.]

Hi Oscar

I have tried to open the PDF file that you have shared at my end, and it's displaying well without any wired characters. 

It looks like the required fonts are not available on your computer system, there isn't much that we can do from our end. Please check for any missing/pending updates for your computer OS and try updating it and see if that works.

Regards

Amal

[Oskar23992016r3zy]

Hi,

The computer has all possible updates installed, there was even a clean reinstall of operating system during the case. I've already spent a lot of time trying to figure it out. Even moving fonts form other computer is not working. 

I have again tried using local fonts and this time got something like this:

The only way i can make those fonts look normal is by copyig files directly from another user appdata. But it works only for a short moment as I already said.

Any idea what i could check or try? 

Regards, 

Oskar 

[Amal.]

Hi there,

There isn't much that we can do. Please try to get in touch with the creator of the PDF file and check.

Regards

Amal

[Bagrista]

Hi Amal,

are you paid to copy/paste "answers" like this? I'm pretty sure this helps no one. We need real TECH support.

Thanks in advance.

Jiří

[Pivan78]

Hello.
I actually had the same problem on two computers at the company where I work.
All Adobe Acrobat DC version 2022.003.20310 64bit documents are displaying correctly, only from these two computers the fonts are displaying incorrectly. If I open the same document on my computer, everything is correct... If I open the document on the problem computers in EDGE, everything is correct... If I open the document in Adobe Acrobat, it displays the wrong font... If I print the document in EDGE using Microsoft PDF printer and open it in Adobe Acrobat, the document looks fine. If I compare the two files, the second one is 261 kb and the original one is 48 kb.  The original document shows PDF Producer: eDocEngine VCL 5.0.0.548 and PDF Version > 1.4 (Acrobat 5.x). Printed document show PDF Producer: Microsoft: (Acrobat 8.x): Print To PDF and PDF Version: 1.7 (Acrobat 8.x).
It looks like Jiri is from Czech Republic and I am from Slovakia, then maybe there is a localization problem??
In my case I tried switching Adobe Reader to English language, then back to Slovak language and the document displayed correctly..
A strange thing happened to me, when I went to repeat this procedure on the second affected computer, I did nothing at all and the same document was already displayed correctly without my intervention. Therefore, I cannot consider this as a solution..