Problem with font display in Reader

New Here ,
Apr 11, 2022 Apr 11, 2022

Copy link to clipboard

Copied

We’re having a weird problem with opening documents using Adobe Acrobat Reader DC.

When we open the document some of it’s text is displayed incorrectly – instead of being where it should be, it is scattered in a weird way (black boxes are there to hide clients information 🙂 ) : 

 

ATL.png

 

It only occurs on one computer when opening documents from one specific provider and only in Reader – in web browsers or foxit reader it works fine.

 

We tried reinstalling Adobe Acrobat Reader DC, changing it’s settings, installing fonts, different versions of Reader and even performing a clean reinstall of Windows 10 Pro.

 

We were able to fix this issue, but only for a moment, most of the time it breaks when the user tries to print the document, sometimes simply when it is opened.

What we did was copying contents of AppData (Local/LocalLow/Roaming) adobe folders from another user on this PC (it is in a domain) into AppData of the target user.

 

I’d be grateful for any help on this topic 😊

TOPICS
General troubleshooting , View PDF , Windows

Views

220

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble.

 

It looks like the required font is not properly embedded into the PDF file, it is not present on the system or you may not have the required permission to use the font. For more info about font embedding please check the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html

 

Please goto Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display, Under rendering, select 'Use Local Font' > Click OK and reboot the computer once and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

Hello,

 

Unfortunately I've already tried changing this setting and it didn't help 😞 

As I said I tried playing with settings before and was't able to get any results.

 

Regards,

Oskar 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

Also, please share the PDF file in question so that we can check it at our end.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

Hi,

 

As i said, the problem occurs only when opening PDF documents from one specific provider. 

Other PDF's are working fine. The problem is that it also works fine on other computers, only on this one there is a problem. 

 

About providing the file: I can't share it just like that because it contains protected data of our client.

 

Best regards,

Oskar 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

Copy link to clipboard

Copied

Hi Oskar,

 

Hope you are doing well and sorry to hear that.

 

There is nothing much that we can do without actually looking at the file.

 

Please ask the creator of the PDF file to create it using Adobe Acrobat Pro DC application and see if that helps.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Hi!

 

Creating pdf file with pro is propably not an option - from what i know the document provider is generating those documents from theirs internal software.

 

Maybe I could send the pdf to you in private message?

 

Regards,

Oskar

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Hi Oskar

 

Hope you are doing well and sorry for the trouble.

 

Please share the PDF file in question in a private message so that we can check it at our end.

 

Regards

Amal

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hello,

 

You should have it in your PM.

 

Regards

Oskar

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hi Oscar

 

I have tried to open the PDF file that you have shared at my end, and it's displaying well without any wired characters. 

 

It looks like the required fonts are not available on your computer system, there isn't much that we can do from our end. Please check for any missing/pending updates for your computer OS and try updating it and see if that works.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2022 Apr 24, 2022

Copy link to clipboard

Copied

Hi,

 

The computer has all possible updates installed, there was even a clean reinstall of operating system during the case. I've already spent a lot of time trying to figure it out. Even moving fonts form other computer is not working. 

 

I have again tried using local fonts and this time got something like this:

ATL2.png

 

The only way i can make those fonts look normal is by copyig files directly from another user appdata. But it works only for a short moment as I already said.

 

Any idea what i could check or try? 

 

Regards, 

Oskar 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

There isn't much that we can do. Please try to get in touch with the creator of the PDF file and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines