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L
laurac2975094
New Participant
September 17, 2024
Question

Problem with fonts not displaying correctly in Acrobat

  • September 17, 2024
  • 4 replies
  • 1600 views

Hello!

 

Hoping for some advice on a font display issue we are facing.

 

The pdf files we're using are supplied by the customer with all fonts embedded subset and everything displays fine. When the pdf file has been run through the developers software the font is coming out as below. All fonts are still embedded subset but as you can see the text is not displaying correctly. 

 

 

I have tried turing off use local fonts and some other suggestions I've found on other similar posts but none of these seem to work. The software the developers are using have produced plenty of files for this customer without this issue occuring. Is there anything I can look for that might highlight what is causing this issue?

 

many thanks

Laura

 

    4 replies

    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    March 19, 2025

    Hi All,

     

    We have rolled out fix for this issue. Please update Acrobat Reader to the latest version and try opening the pdf files.

     

    Regards

    Ravi

    D
    debra_6217
    New Participant
    March 20, 2025

    That fixed mine.  Thanks!

    N
    nova_stellari3336
    New Participant
    March 18, 2025

    It is like the software might be altering how the fonts are rendered. Have you tried opening the processed PDF on a different device or checking if the font encoding changed during the conversion? Sometimes re-embedding the font can help Snapchat.

    A
    AS2Xtreme
    Participating Frequently
    March 18, 2025
    Yes, my old MacBook has the 2024 reader and worked perfectly, that’s how I solved my issue, I just brought the 2024 version of the reader to my new Mac mini and it worked. So the problem is clearly the Adobe Reader 2025.
    -roberto
    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    March 17, 2025

    Hi,

     

    Team is working to fix this issue on priority.  It would be helpful if you could share some test pdf ( if possible ) with us to ensure fix is working for your files as well.

     

    Regards

    Ravi

    A
    AS2Xtreme
    Participating Frequently
    March 17, 2025
    -roberto
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 17, 2024

    Hi LauraSpooky,

     

    Thank you for reaching out and reporting this.

     

    Please try updating the application to the latest version. In Acrobat, go to Menu > Help  > Check for updates. For more information related to updates, refer to the following help document: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    If the issue still occurs, please let us know if this happens with PDFs from a particular source. Share the Acrobat and OS version on the machine.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    A
    AS2Xtreme
    Participating Frequently
    March 14, 2025

    Hello Meenakshi, I am having the same issue. The problem I am facing is in a

    - mac mini m4

    - macOs Sequoia 15.3.2 (24D81)

    - Adobe Reader (Version 2025.001.20432):

    Architecture: arm64

    Processor: Apple M4

    Build: 25.1.20432.0

    AGM: 7.1.10

    CoolType: 10.0.2

    JP2K: 4.0.2.54782

     

    The weirdest thing is that the same pdf file loads correctly on a non-apple-silicon machine runing the same macos, but Adobe Reader version is 2024.005.20421.

    I am sharing the example file how it loads. I have more if you need to check

    *By the way, I have other files that in fact load text, but the fonts look odd.

    Please Help!

    A
    AS2Xtreme
    Participating Frequently
    March 14, 2025

    Downgrading to Adobe Acrobat Reader.app 2024 did the trick.

    Apparently the 2025 version is still buggy.

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