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Brandon2188803567a4
New Participant
November 22, 2021
Answered

"Bytes not ready" error

  • November 22, 2021
  • 15 replies
  • 50368 views

I was using Acrobat Reader to view and comment on a couple PDFs which are located in my Google Drive for Desktop. After closing my laptop, walking to a different location (on the same Wi-Fi network), and upon opening it back up again, I was presented with a "Bytes not ready." error pop-up in Acrobat Reader. When clicking "OK," the pop-up always reappears after a length of time ranging from immediately to around five seconds. I know I could probably fix this by force-quitting and reinstalling Reader, but I would just like to know why this might be happening, and how to avoid it in future.

    Correct answer mayben73746699

    Hi @jodyf4828470,

     

    Have you tried the steps shared above?

     

    Let us know if you still face the issues after the steps.

     

    Also, please share the Mac OS version you are using. 

    I would also suggest you check the correct answer in the URL: Solved: the document could not be saved. A file I/O error ... - Adobe Support Community - 6545003

     

    -Souvik


    Hi, I had the same issue, I found that if I remove any characters such as hyphens, commas, full stops etc then it works fine.

    15 replies

    Show previous replies
    denlaw1217
    denlaw1217
    Participating Frequently
    November 29, 2022

    Hey all. I just had the same problem today. I let Adobe Support access remotely and I re-created this issue:

    Open a multi-page pdf file. Then try to insert a single page pdf file before the first page of the muli-page document. I get the "Bytes Not Ready" error for something I do almost daily.

    The work around from Adobe Support was downloading the pdf I wanted to insert onto my desktop. Support told me the problem was the file specification path was broken so Adobe could not find it--hence "no bytes ready" to insert. While my support person checked that my Adobe Pro was up to date (and I recently upgraded to Mac OS Ventura 13.0.1) he could not offer anything other than this explanation and a work around.

     

    After we were done, it occurred to me--I working from Google Drive, synced to my laptop. I opened the Google Drive using the (triangle) link and sure enough, the little cloud icons were telling me the files were not all synced. That was the issue. I could recreate the error when the files were not synced and no problem when the file I want to insert was synced. So for me it was a Google sync issue, not an Adobe issue. Hope this helps some of you.

      M
      Michele26689983aaoc
      New Participant
      January 9, 2023

      I'm having the same/similar problems performing tasks that I use on a regular basis. I'm trying to create a PDF from multiple PDF files. None of the combining files tools would work, but I finally was able to add most of the PDFs by opening one file and then inserting the other files. That worked until I tried to add the last few files. Then I started receiving the Bytes Not Ready error. It saved initiallty, but now it won't re-save.

       

      I'm also having trouble opening some PDF files. I'm also using Google Drive, but I've had the same issue when I save the files locally. I'm running the most recent version of Acrobat Pro (2022.003.20281). Like others who have commented, I'm on a new Mac w/ M2 chip. The OS is up-to-date with Ventura 13.1. I also have a new docking station in use. Both the new Mac and docking station worked last week, although I did not need to combine PDF files at that time. I did open other PDFs w/o a problem from the Google Drive app on my Mac.

       

      I checked to make sure Google Drive was synced, and it is, so that isn't my problem. I believe that Google is rolling out some so-called improvements. I wonder if those roll-outs are causing at least some of these problems. Judging from the dates of the posts, I suspect that may be the case. I spent the morning trying to figure out why more than half my memory had disappeared. It seems like that may have been related to a new Google roll out. I finally figured it out and was hoping it would solve my Acrobat problem, but no luck.

       

      I have to say I'm getting tired of all of these powerhouses not playing nice together. I've wasted more time trying to figure out problems while tech support points fingers at each other. I don't have time for this. And as someone else said, I don't work for Adobe. Considering the pretty dramatic cost increase Adobe just notified me of, I expect more. I don't know who is at fault, but Adobe, Google, and Mac need to put their heads together and figure it out because I don't work for them, either. Considering how much time I've wasted today troubleshooting, I should be getting a consulting fee.

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        Bridget273237493y56
        New Participant
        November 27, 2022

        I started having the same issue today.  After reading the entire thread here, the only observation I can conctribute is that I had multiple documents open at once on Adobe Acrobat and since I last used it (yesterday). I left the house to do some work and logged into the network at my destination. I left all of my applications open when I stopped working and returned home, but I did not save all of the documents in Adobe before packing up.  I did not close the applications or shut down my laptop because I expected to return to work at home but then utlimately I did not.  That said, I usually leave applications open for several days at a time. Today, when I returned to my work, the first thing I tried to do was open a new PDF with Adobe. It woudn't open. I tried several times.  It occured to me then that rebooting Adobe Acrobat might solve the problem, but when I tried saving and closing, I ran into the problem everyone here is describing. What ultimately solved the problem was closing Adobe Acrobat down, but I have lost some highlights and possibly some comments and other annotations. 

         

        I've never had a problem moving from one network to another before today.  

         

        Other possible factors and considerations (but again, these have never been issues before today):

        1) New laptop (last week I bought a new MacBook Air M1)

        2) Most of my open PDFs are saved on the local drive but some might have originated on a flash drive. That said, I had the flash drive connected via an Anker USB-C adapter hub when I tried to save the PDFs. 

        3) The Anker hub is new as well, but I have been using it for several days. 

        4) The laptop battery did not need a charge when I resumed work, so the laptop did not shut down between yesterday and today. 

         

        If you have any questions, please let me know. 

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 30, 2022

        Hi @Bridget273237493y56,

         

        Thank you for the information.

         

        Please collect the logs of the affected machine as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs with us via document cloud - https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html.

         

        Thanks,

        .Souvik.

        E
        eleighb
        Known Participant
        May 19, 2022

        I'm having this same issue. My PDF is saved to Google Drive, synced to my desktop and set to be available offline. I was leaving comments and all of a suddent got the "Bytes not ready" error. I couldn't save the document and lost all my comments.

          E
          eleighb
          Known Participant
          May 19, 2022

          Additional details I forgot to include:

          • I'm on a Mac, OS Catalina, 10.15.7
          • My Acrobat version is 2022.001.20112
            J
            John25811632vxr6
            Participating Frequently
            September 8, 2022

            Hi @John260214374jpm,

             

            Hope you are doing well. Sorry for the trouble. 

             

            Just for testing purposes, can you try saving the file locally once and then upload it to google drive and let me know if it works?

             

            Also, I suggest checking for permissions to write on the Drive directly ( preferably an unlink and re-link would be advisable)

             

            -Souvik.


            Hi Souvik. When I have seen that error msg, I could not save locally or anywhere, even a "Save As".

             

            I have seen the error message MOST when I am accessing a remote drive, but it happened when all open files were local and writing to my home dir. where I have full permission (777).

            One of the users above mentioned that this happens while commenting multiple documents, and I agree.

              W
              William24445154ypqv
              New Participant
              May 13, 2022

              Same problem and this is just phenomenally stupid. How does Adobe just keep getting worse and worse at... EVERYTHING? I just re-installed Adobe yesterday. The amount of time I waste with this ridiculous software is insane.

                Ria Tagra
                Ria Tagra
                Inspiring
                November 24, 2021

                Hi @Brandon2188803567a4 

                 

                Hope you are doing well and sorry for the trouble.

                Could you help me with few details asked below:
                1. Screenshot of error message

                2. Have you tried to logout of the application, reboot the computer once and relogin with the same Adobe ID?

                Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.


                Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

                Also please collect the logs of the affected machine as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs with us via document cloud - https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

                 

                Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

                Regards

                Ria

                M
                Marc228663453lcw
                New Participant
                January 27, 2022

                Hi there, I just received the same "Bytes not ready" error message when trying to save a PDF I've commented on.  I can't just close the file because I need to save my comments/markups.  I have tried saving the file in multiple places.  I also ensured that my adobe is up to date with the latest Mac version.  What am I to do?

                 

                Thanks

                  Abambo
                  Abambo
                  Community Expert
                  January 27, 2022

                  If saving locally does not help, you do not have many options. I doubt that you can solve the issue, without closing and following the recommended actions here.

                  ABAMBO | Hard- and Software Engineer | Photographer
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