Is a common problem we are experiencing with our forms - and we currently are telling staff to uninstall Adobe Reader, re-install it, and re-create their digital ID and signature.
There must be a better way. Any suggestions?
[This discussion from Sep 10, 2009 is now locked]
You don't need to uninstall and reinstall Reader just to create a new digital ID. You don't even need to delete the old one, but if you do want to clean out the inaccessible digital ID do the following:
This only works for digital ID files that were created in Reader. If you are using digital IDs (you use a digital ID to create a signature, think of it as the pen) that came from somewhere else other than Reader do the following:
I hope this helps,
Thank you - we will try it out.
This might have worked in earlier verisons of Reader, but currently you need the password in order to Remove a digital ID. At least you do in Acrobat.
Not sure if there's a workaround for today's cases than a reinstall.
UPDTAE: Actually, I've discovered you can remove a digital ID (whose password you have forgotten) by deleting your old digital signature file (.pfx file). The loction of the .pfx file should be in the same default location as what you specified during creation of that digital signature (for example: C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\Security\). NOTE: The folder names / paths will be different based on operating system).
Hope this helps! I finally was able to remove an old unused ID this way.
Tried this. I'm using Acrobat Pro 9.0. There is no Security subfolder. Nor does a search for that file extension yield a result. Any other ideas?
Answer not helpful!!!!
Answer true. May be unwelcome but if you forget the signature password, there is no way to get it back. Make a new one.
I have forgotten my password only for my signature, I never had to use my password before? Plwease could you help?
Louis Cardini at: firstname.lastname@example.org
email address removed by moderator — this is a public forum
There's nothing that can be done about it. You'll need to create a new Digital Signature profile.
Is your answer just for Reader? I'm using Acrobat Pro 9. And when I try to create a new Digital ID it asks for a password - so caught in an infinite do loop!
When you create a NEW digital ID you give a NEW password. Twice. Not the same one as an digital ID.
This seems to be very version specific. When asked for a signature Acrobat Reader DC, i realized I forgot the password.
I opted for "Create New Digital ID".
After creating the new ID, it asked me if I want to save it on the disk.
Then it reported that file already exists and asked if I want to replace it.
Answered YES, and old signature was gone.
Not sure if this helps...