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"I've forgotten my password for my signature" [LOCKED]

New Here ,
Sep 10, 2009 Sep 10, 2009

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Is a common problem we are experiencing with our forms - and we currently are telling staff to uninstall Adobe Reader, re-install it, and re-create their digital ID and signature.

There must be a better way.  Any suggestions?

[This discussion from Sep 10, 2009 is now locked]

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Security digital signatures and esignatures , Windows

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correct answers 1 Correct answer

Enthusiast , Mar 12, 2014 Mar 12, 2014

UPDTAE: Actually, I've discovered you can remove a digital ID (whose password you have forgotten) by deleting your old digital signature file (.pfx file). The loction of the .pfx file should be in the same default location as what you specified during creation of that digital signature (for example: C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\Security\). NOTE: The folder names / paths will be different based on operating system).

Hope this helps! I finally was able to r

...

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Adobe Employee ,
Sep 17, 2009 Sep 17, 2009

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Hi Lea,

You don't need to uninstall and reinstall Reader just to create a new digital ID. You don't even need to delete the old one, but if you do want to clean out the inaccessible digital ID do the following:

  • Select the Document > Security Settings menu item
  • Select Digital IDs from the list box
  • Highlight the digital ID you want to remove in the list box on the right
  • Click the Remove ID button on the Security Settings dialog toolbar

This only works for digital ID files that were created in Reader. If you are using digital IDs (you use a digital ID to create a signature, think of it as the pen) that came from somewhere else other than Reader do the following:

  • Expand the tree view under Digital IDs and then select Digital ID Files
  • Highlight the file name on the list box on the rights
  • Click the Detach File button  on the Security Settings dialog toolbar

I hope this helps,

Steve

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New Here ,
Sep 17, 2009 Sep 17, 2009

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Thank you - we will try it out.

L

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Enthusiast ,
Mar 12, 2014 Mar 12, 2014

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This might have worked in earlier verisons of Reader, but currently you need the password in order to Remove a digital ID. At least you do in Acrobat.

Not sure if there's a workaround for today's cases than a reinstall.

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Enthusiast ,
Mar 12, 2014 Mar 12, 2014

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UPDTAE: Actually, I've discovered you can remove a digital ID (whose password you have forgotten) by deleting your old digital signature file (.pfx file). The loction of the .pfx file should be in the same default location as what you specified during creation of that digital signature (for example: C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\Security\). NOTE: The folder names / paths will be different based on operating system).

Hope this helps! I finally was able to remove an old unused ID this way.

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Community Beginner ,
Nov 15, 2016 Nov 15, 2016

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Tried this. I'm using Acrobat Pro 9.0. There is no Security subfolder. Nor does a search for that file extension yield a result. Any other ideas?

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Answer not helpful!!!!

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LEGEND ,
Sep 21, 2016 Sep 21, 2016

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Answer true. May be unwelcome but if you forget the signature password, there is no way to get it back. Make a new one.

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New Here ,
Jan 10, 2016 Jan 10, 2016

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I have forgotten my password only for my signature, I never had to use my password before? Plwease could you help?

Thanking you

Louis Cardini at: xxx@xxx.com

email address removed by moderator — this is a public forum

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Community Expert ,
Jan 11, 2016 Jan 11, 2016

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There's nothing that can be done about it. You'll need to create a new Digital Signature profile.

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Community Beginner ,
Nov 15, 2016 Nov 15, 2016

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Is your answer just for Reader? I'm using Acrobat Pro 9. And when I try to create a new Digital ID it asks for a password - so caught in an infinite do loop!

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LEGEND ,
Nov 15, 2016 Nov 15, 2016

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When you create a NEW digital ID you give a NEW password. Twice. Not the same one as an digital ID.

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New Here ,
Apr 19, 2017 Apr 19, 2017

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This seems to be very version specific. When asked for a signature Acrobat Reader DC, i realized I forgot the password.

I opted for "Create New Digital ID".

After creating the new ID, it asked me if I want to save it on the disk.

Then it reported that file already exists and asked if I want to replace it.

Answered YES, and old signature was gone.

Not sure if this helps...

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