"PDF missing component" (QuickBooks) [locked]

[Patrice28265749ep0h]

Correct a "PDF missing component" error message after opening Quiockbooks Pro 2020 in Windows 11

[AkanchhaS · Accepted solution]

Hi @Patrice28265749ep0h 

Thanks for reaching out.

We assume you are getting this error while opening a PDF in QuickBooks Pro. Is that right?

Would you mind confirming the exact version of Acrobat Reader you have installed on your machine?

Please check the following update:

1. Upgrade QuickBooks Desktop to the Current Release.
2. Update  Adobe Acrobat Reader 

   Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

   To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3.  If that doesn't work, then, 

   Run this cleaner tool to remove the existing installer and application’s file traces:

   https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

   Download the Acrobat Reader installer from here: https://get.adobe.com/reader/enterprise/

Let us know if that helps. 

Thanks,

Akanchha 

[Patrice28265749ep0h]

I have a brand new Dell computer with the Windows 11 operating system and Adobe is very much up to date.  I'm not getting the error message when trying to open a PDF.

I'm getting the error message after opening the Quickbooks program.

Patrice

P

[arthur2982123626g3 · Accepted solution]

Thanks for reaching out!

Based on the information you've provided, it sounds like you're encountering a "Missing PDF Component" error when trying to print from QuickBooks. This error can occur when the necessary components for printing to PDF are missing or damaged.

To resolve this issue, I suggest checking out the following article: Fix QuickBooks Missing PDF Component. It provides step-by-step instructions on how to resolve the "Missing PDF Component" error in QuickBooks.

In the meantime, you may also want to try updating QuickBooks to the latest version and ensuring that your printer drivers are up to date.

I hope this helps! Let me know if you have any further questions.

[RainboltCPA]

This worked for me!

From Fiat Lux – ASIA - To resolve the issue, search at the bottom of your Windows 11 screen for "run." Then ope the "Run App" that came up under your search and typed "optionalfeatures" into the Run App. A "Windows Features" window then open and scroll down to "Microsoft XPS Document Writer" and check the box next to it. I then pressed "OK". You should be able to start creating PDF Invoices again. 

I had to restart my computer to get it to work. But it worked for me! Thanks Fiat Lux Asia

https://quickbooks.intuit.com/learn-support/user/viewprofilepage/user-id/800875

[intoit12345]

Thnks! It work for me.

[FFL LD]

You saved my night!!  Yay, thank you for sharing the fix, worked like a charm.

[Patrick33144651i8ii]

Thank you for the solution.

[annette33422219vrck]

Thank you thank you!  I spent hours trying to figure this out!

[Jon339761039j62]

This was such an easy fix compared to all of the other things I had already tried. THANK YOU!

[jamesk72785673]

Bless You - it worked!

[scottn4390646]

Thank you SO MUCH!  Worked for me as well!

[BillYPW]

Thank you so much for the sharing!  I have been working on this error for the whole afternoon until I saw your answer.  Thank you! Thank you! Thank you! 

[Omaira3490942469j6]

After one month trying out everything, this SOLVED THE PROBLEM!

Thank you very much!

[Jessica373645664568]

This worked! I tried everything in the article by Quickbooks to no avail, but this worked perfectly. Thank you so much!

[Mark388042724iia]

I've been encountering QuickBooks Error 12029 while trying to update my QuickBooks software. This error is causing a lot of disruption in my work. Can you provide some troubleshooting solutions to fix this issue?

[Markwilliams]

Recently, I encountered the error message that states, “QuickBooks Detected that a Component Required to Create PDF is Missing Issue,” when trying to print documents and reports. QuickBooks continuously displayed this error message every time I tried to run this operation.

[sprinklr-integration-user]

Hi @Markwilliams

Hope you are doing well and thanks for reaching out. 

Please go through the correct answer marked in the similar discussion (https://adobe.ly/48lBYGO) and see if that works for you.

~Amal

[Emma36259767nczz]

I am receiving a warning when I attempt to save a PDF from Quickbooks. The error message reads "Wuickbooks can't compelte the current action due to a missing component". I am running on Windows 10 and am using the Quickbooks premier non-profit edition. I was not having this problem until we updated to Quickbooks online.

[Serene_nature15C3]

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussion: https://adobe.ly/3vrOnuH and see if that works.

Let us know how it goes.

~Amal

[John36679780ax6e]

I have several users who can no longer open Quickbooks Pay Stub PDFs.  

They are password protected with user's last name and last 4 of their SSN, as is default.  

Plenty, including me can still open no issue, but the problem is spreading like a cancer.  It occurs in 32 bit and 64 bit installs and different versions of Adobe Acrobat Pro.  

Here is the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Acrobat" applicationVersion="24.001.20643" build="0" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="11" hour="12" minute="39" second="47" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="2bcf7629-34f1-418d-aae0-e20e22718bbf"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15984" machine="Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro P520" description="NVIDIA Quadro P520" driverDate="20231101000000.000000-000" driverVersion="31.0.15.3777" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D34&#38;SUBSYS_09A21028&#38;REV_A1&#92;4&#38;9EDEC3B&#38;0&#38;00E8" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20221116000000.000000-000" driverVersion="31.0.101.2115" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_09A21028&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005FC851BE">
<backtrace crashedThread="0">
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<stackStatement index="38" address="0x000000005E952A1D" symbolname="DllCanUnloadNow"/>
<stackStatement index="39" address="0x000000005E94FF98" symbolname="DllCanUnloadNow"/>
<stackStatement index="40" address="0x000000005E94F4B4" symbolname="DllCanUnloadNow"/>
<stackStatement index="41" address="0x000000005E862937" symbolname="AcroWinMainSandbox"/>
<stackStatement index="42" address="0x000000005E85C7BB" symbolname="AcroWinMainSandbox"/>
<stackStatement index="43" address="0x000000005E85A378" symbolname="AcroWinMainSandbox"/>
<stackStatement index="44" address="0x00007FF6620C2BFD" symbolname="sidestep::PreamblePatcher::PatchShortJump"/>
<stackStatement index="45" address="0x00007FF662178182" symbolname="AcroRd32IsBrokerProcess"/>
<stackStatement index="46" address="0x00000000717F11E7" symbolname="Ordinal76"/>
<stackStatement index="47" address="0x00007FF960307344" symbolname="unknown"/>
<stackStatement index="48" address="0x00007FF9605E26B1" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000006166E600"/>
<register name="RCX" value="0x000000000000000F"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000006166E6C8"/>
<register name="RDI" value="0x00000000611CFDA0"/>
<register name="RSP" value="0x000000062AAFAC00"/>
<register name="RBP" value="0x000000062AAFAC69"/>
<register name="RIP" value="0x000000005FC851BE"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FF929F10000" end="0x00007FF92A056000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FF93EAA0000" end="0x00007FF93EC8C000" path="urlmon.dll"/>
<binaryImage start="0x00007FF951350000" end="0x00007FF95160C000" path="iertutil.dll"/>
<binaryImage start="0x00007FF95C7E0000" end="0x00007FF95C808000" path="srvcli.dll"/>
<binaryImage start="0x00007FF95CFA0000" end="0x00007FF95CFAC000" path="netutils.dll"/>
<binaryImage start="0x00007FF93C0D0000" end="0x00007FF93C0E3000" path="virtdisk.dll"/>
<binaryImage start="0x00007FF93EFF0000" end="0x00007FF93EFFB000" path="fltLib.dll"/>
<binaryImage start="0x00007FF928AB0000" end="0x00007FF928AD2000" path="cldapi.dll"/>
<binaryImage start="0x00007FF94FE20000" end="0x00007FF94FEB0000" path="appresolver.dll"/>
<binaryImage start="0x00007FF95C470000" end="0x00007FF95C499000" path="slc.dll"/>
<binaryImage start="0x00007FF95C440000" end="0x00007FF95C465000" path="sppc.dll"/>
<binaryImage start="0x00007FF95E810000" end="0x00007FF95E82D000" path="imagehlp.dll"/>
<binaryImage start="0x00007FF946FA0000" end="0x00007FF9472D7000" path="msi.dll"/>
<binaryImage start="0x000000005B6F0000" end="0x000000005B723000" path="adobe\Updater.api"/>
<binaryImage start="0x00007FF95D2C0000" end="0x00007FF95D32A000" path="mswsock.dll"/>
<binaryImage start="0x00007FF955AE0000" end="0x00007FF955AEB000" path="winnsi.dll"/>
<binaryImage start="0x00007FF957330000" end="0x00007FF957347000" path="dhcpcsvc6.DLL"/>
<binaryImage start="0x00007FF957310000" end="0x00007FF95732D000" path="dhcpcsvc.dll"/>
<binaryImage start="0x000000005B6A0000" end="0x000000005B6E5000" path="adobe\IA32.api"/>
<binaryImage start="0x00007FF94F0E0000" end="0x00007FF94F5B6000" path="wininet.dll"/>
<binaryImage start="0x00007FF951330000" end="0x00007FF951347000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FF8ACB50000" end="0x00007FF8ACE18000" path="adobe\LogSession.dll"/>
<binaryImage start="0x00007FF8BE2F0000" end="0x00007FF8BE499000" path="adobe\AcroDunamis.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
00000000-0000-0000-0000-000000000000
</sessionId>
<dunamisConfigGuid>
30bf5565-ab10-474a-b541-b39e24dfbe2c
</dunamisConfigGuid>
</crashreport>

[sprinklr-integration-user]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind going through the correct answers marked in the similar discussion https://adobe.ly/3vY6Pes and see if that works for you.

Let us know how it goes.

~Amal