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Question

"The document could not be saved. A file error has occurred."

Forum|Forum|8 years ago
October 25, 2017
5 replies
27568 views

For some reason certain files will not allow me to save.

I am putting comments and highlights onto a locked .pdf, not modifying the document, just adding to it.

On some days it will save with no problem, on other days I will get this message:

"The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

When I try to save it to a folder, I end up with this message:

"The document could not be saved. A file error has occurred."

Please help!

saving

This topic has been closed for replies.

M

Mike336918213zqa

New Participant

https://x.com/xPr0grammer/status/1725593758148825094?s=20

J

John25522692fwkw

New Participant

I had this exact problem just now (Sep 2022) and solved it as follows:

1) I had downloaded document xyz to my Downloads folder.

2) With the doc open in Acrobat, I moved the doc to a Google Drive folder (via dragging the icon from Acrobat to a Finder folder)

3) I modified the document in Acrobat

4) I attempted to save the doc, which failed; I attempted Save As while also failed, as the OP describes.

The problem is that the doc had moved from its original location which is why Acrobat couldn't save it. This is extremely bad design (it should just save a copy) especially given that Save As also failed (why in the world??). The fix was to re-download the original doc back into the Downloads folder, which allowed me to save it.

K

Kem2443278716bo

New Participant

How is it 2022 and this issue is still happening? I have seen posts on the same topic dating back to 2012.

I am using Acrobat Pro DC Version 2022.001.20112 and after making some comments on a PDF document am unable to save it. Same issue as the original poster:

The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

When I try to save it to a folder, I end up with this message:

"The document could not be saved. A file error has occurred."

Please provide some assistance on this decade old issue.

F

fchpadvising

New Participant

YES PLEASE!! I have put in 6 hours total editing a document and while the first 4 hours of work saved, the 2 I did today did not, and now I have spent hours trying all the fixes with no success. I can't save anything and I do NOT want to lose my work. Adobe Pro DC 22.001.20112

A

Amb24707154vcxj

New Participant

I too have been getting the same error. To fix my error I needed to remove the # from the file name. There must have been a recent update to Adobe, because I never had this issue in the past.

A

arthurh48288256

New Participant

So does someone have an answer on this? I have the same issue.

Abambo

Community Expert

Please state the Acrobat and version you are using!

ABAMBO | Hard- and Software Engineer | Photographer

antonyc-hW1SRw

New Participant

I have the same problem " "The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."with Acrobat Reader DC version 2020.012.20043 on Windows 10, this error accurs randomly.

It's a fix or not?

AnandSri

Community Manager

Hello davidw85530991

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Adobe Reader is a free product for viewing, printing, signing, and annotating PDFs, you won't be able to save any PDF file using the Adobe Reader, to save or edit any PDF file you have to subscribe to Acrobat or any Document Cloud services. For more information, you can refer to Answers to some of the most frequently asked questions about Adobe Acrobat Reader DC.

If you are using the Acrobat Pro DC, you may try saving the files to another location with administrative privileges and then check.

Is Acrobat or the free desktop version of Adobe Reader is installed, to identify please refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows OS?

Is it happening with all the PDF files or with one specific PDF file?

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

K

Kaanapali

New Participant

VERY UNHELPFUL. I have Adobe full version 10.1.16. You didn't even read the question well enough to answer.

Very disappointing that you were so careless!!

AnandSri

Community Manager

Hello Kaanapali,

We apologize for the inconvenience caused, the above suggestion is for the user who originally posted the query/issue, and suggestions shared are related to the mentioned issue.

I have checked the records with your Adobe ID and you are subscribed to Adobe Acrobat Pro 10 license. If you are facing the similar issue with Acrobat Pro 10, then please check for any pending updates of Acrobat from Help Menu>Check for updates. You may also repair the installation files in Acrobat from Help>Repair installation(only for Windows). Restart the computer and see if this brings any difference.

Note: Acrobat 9, 10, 11 are declared as End of support product, and support is limited, for more information refer to End of support for Acrobat X and Reader X

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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