"Unable to get Adobe Application install registry:..."

Question

I recently re-installed Adobe Acrobat Reader DC, and whenever I start it I get the following dialog box:

Reader DC halts until I respond by clicking on "OK". I've uninstalled the software, rebooted, and reinstalled, same results.

I uninstalled the software, then went thru the registry and cleared out as many keys that contain: Adobe\Acrobat Reader as I could find, then reinstalled - same results.

I manually created the indicated registry key, with the install path initialized to the correct folder/executable, same results.

Hoping someone can help me resolve this...

TIA for the help!

AnandSri · Accepted Answer

Hello jhloo

We apologize for the inconvenience caused, as per the description above, you are not able to install the Adobe Reader DC on Windows machine, Is that correct?

Please use the Acrobat cleaner tool to uninstall and remove any leftover files which are causing the issue Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

If the issue persists, please tell us the version of Windows OS installed.

Let us know how it goes.

Regards,

Anand Sri.

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