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Participant
October 1, 2021
Question

RDS Remote Server - Adobe Reader DC Sign In Box is preventing use of the application.

  • October 1, 2021
  • 1 reply
  • 567 views

Can anyone help?

Adobe Reader DC is installed on an RDS Remote Server. Recently an Adobe sign in page has been appearing. If closed, the app closes also. Can't use the app with the sign in on the screen either.

It has been uninstalled and reinstalled and is fine for a short while then it happens again.

Uninstalled again, ADOBE cleaner ran and re-installed. Same again after a few days.

Free Adobe Reader DC 64Bit Continous Release ver. 2021.007.20095

Do I need a diffrent version on an RDS Terminal Server?

Anyone have any solutions please?

    This topic has been closed for replies.

    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    December 1, 2021

    Hope you are doing well.


    Thank you for reaching out to us. Could you please confirm if you are still facing the issue?
    Make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

     

    Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

     

    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

    Regards
    Ria

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