Known Participant

Answered

Re: How to enable scroll bar?

Forum|Forum|2 years ago
September 16, 2023
9 replies
29356 views

The problem is back.
In build 23.6.20320.0 the scroll bars disappear. My mac is set to show allways. Acrobat is set to never.
The only way to show scroll bars is to launch Acrobat switch to Mac settings disable scroll bars allways and turn on again. Now the scroll bars appears in Acrobat. After a restart of Acrobat the scroll bars are disabled again.

Correct answer Meenakshi Negi

Hi noelephantitis,

Thank you for reaching out.

If you are using the application on Mac, please refer to the information in the following help document: https://adobe.ly/3Hp16UE.

Let us know if that helps.

Thanks,

Meenakshi

L

laker9859

New Participant

A tip for Mac users: The scroll bars will not appear unless you select one of the scrolling view modes in the Page Display toolbar: "Enable scrolling in single page view," "Enable scrolling in two page view," or "Fit to width scrolling."

P

Peter38283657k93j

New Participant

Go to view in menu bar, select page display, select enable scrolling

P

Pu Koh

Known Participant

THANKS!!!!

omg that fixed it!!! Who would'athunk that's what you had to do to get the scroll bar to show!

S_S

Community Manager

Hi @Pu Koh,

Hope you are doing well.

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

Regards,
Souvik.

L

laker9859

New Participant

Adding another fervent plea for Adobe to please please please fix this issue. I work with 1-500pp PDFs on a daily basis, and not being able to quickly scroll through files is a huge UX downgrade.

H

howlettfilm

Participating Frequently

Can I add to the chorus please? I do not appreciate it when Adobe cahneg something as fundamental as this – I have been working with Adobe software since Illustrator 88 and the scroll bars have always been there, all the time. If you feel that some people would prefer them NOT to be there, give them then option to turn them off, by all means. But DON'T make it the default. That's just stupid (I'm sorry, but it really is). Let's not forget that the customer is King and we pay A LOT for these products.

H

hopkinsprinting

Inspiring

Adobe provided me the following link which is supposed to address the scrollbar issue. After following the instructions in the link below and testing, although the scroll bars are not immediately visible, the vertical scrollbar does appear upon using the scroll wheel on my mouse and I can click and drag the vertical scroll bar.

As for horizontal scrolling, one must hold down the Shift key while using the scroll wheel on the mouse to achieve horizontal scrolling. While the horizontal scrollbar does appear, it immediately disappears after you stop scrolling and seemingly cannot be dragged like the vertical scroll bar.

https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

Best regards,

hp

J

Joe34665110rcsv

New Participant

Thanks. Got this far by myself…. Still a very poor scrolling experience when editing 200-300 a week. Slow and the action of using the scroll bars is a best awkward and in consistent.

Joseph Feigenbaum
Senior Strategist

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J

Jessica31187267tlj0

New Participant

How do I "launch Acrobat switch to Mac settings"?

marki23705172

New Participant

This new version, 2023.006.20320, is creating big headaches for professional users who depend on these tools. Adobe acknowledges that they've updated the scrolling framework, but they won't acknowledge that by doing so they've debilitated a large number of their users. Either that, or they haven't figured it out yet.

Here's what I did, but this works for Reader only. If you have a CC subscription for Acrobat Pro, I'm not sure that you can download it from anywhere but the CC app -- which no longer gives the user the option for rolling back to a previous version.

1. Uninstall the CC version.

2. Download the non subscription version from here, then install it.

3. In an open document, move the cursor to the right near where the scroll bar should be.

4. Press alt-down, then grab the scroller with index finger and thumb on the trackpad. As long as you keep your thumb on the trackpad, the scroll bar will stay there. (I happen to be writing this on a laptop; I'm sure there's some equivalent using a mouse.)

Also, keep in mind that alt–shift–down-arrow and up-arrow allows you to move page by page through the document. You can also go to specific pages with command-shift-N, or typing in the new page number on tool bar on the right side.

marki23705172

New Participant

UPDATE: The alt-down-arrow move to make the scrollbar appear, described above, does seem to work in the CC version of both Acrobat Pro and Reader.

saltwatertrout

Known Participant

You don't have to uninstall the CC version. If you just go to View>Disable New Acrobat you can get the old version back. That might not be the exact right words, since I've already done it, so what I see now is Enable New Acrobat, which I wouldn't do if you paid me.

They claim that will remain the default (the old version) unless you change it. They also claimed that View/show/hide>scroll bars would work, but that's not a thing, so I don't believe much that they say. He even tried accessing my computer remotely (this is for the older version) and couldn't make the scroll bars reappear. Thanks for nothing.

I had crashing issues with it all day as well and I have a call scheduled in the morning if anyone has any more details they want to add for me to share.

R

redmannsk

New Participant

Same by me, not working. Also page size disapeard.

Meenakshi Negi

Community Manager

Hi redmannsk, Tom32347638xtm0, and tanzblume,

Thank you for reaching out, and sorry about the trouble caused.

Please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html.

Let us know if you need any help.

Thanks,

Meenakshi

R

redmannsk

New Participant

HI, Meenakshi,

thanks for the response. After I turn off "Always show document size", the hovering works. But its so unpracticle. I have to check many pdfs daily, its really time consuming to hover over every document. Why its not working "Always show document size"?

And could you help us, please, also with scroll bars. I need them visible all the time.

Thanks

Richard

T

Tom32347638xtm0

Participating Frequently

I'm using 23.006.20320.0 too, and this workaround does make scrolbars visible for me, but they only let me scroll the visible page. I can't quickly skim through all the pages in the document.

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