read untagged document dialog box now shows up for every pdf opened..?

[_Jenn_Mixxman_]

Hey,

This only started happening within the last three or four months. Whenever I open a .pdf file in reader, the .pdf will open but also a dialog box titled "Reading untagged document" will pop open also saying that the document is untagged and needs to be prepared for reading. It has something to do with 'assitive technology'. How do I get rid of this box. I don't want it to pop up any more. I'm very sick of it.

Thanks.

[Invitado]

Interestingly enough I was suddenly having this problem also and I disabled this feature, BUT now my screen reader won't read the entire document even though I go through and adjust the reading order from the Order panel. Anyone know why this could be happening?

[jackmeow]

Many thanks!!!

[cypressdrive]

Wow, more than nine years later and still helpful.  This problem surfaced on both my MacBooks after the latest update.  In Preferences I selected "Override the reading order..."

Thanks

[KernPH]

And let me add at the end of 2018 this post is still useful. Not sure why my user's Acrobat decided to start doing this when everyone around her with the same version do not have this problem but it was something I never encountered before. Thank you, Jenn.

[markp94283909]

Well, it is March 2019 and this issue is still popping up!  It just randomly started happening on my desktop.  I toyed with some fixes, including those suggested in this thread, but I finally found what appears to be the correct or best one (maybe it was added in an update to the software).   In the "preferences" section under the "Edit" tab, go to "Accessibility" and uncheck the "Enable assistive technology support" option. 

[areeves.lpi]

Thank you Mark (@markp94283909), this is the correct answer now.

[Douglas_Dirks]

This solution worked for me in March 2021. (Windows 10, Acrobat Pro DC).

Thanks @markp94283909 !

[robd64027506]

November 2021, I know I hit a key by accident, and then it started. Last time it happened I ended up removing and reinstalling Acrobat. This time your soultion worked, not the others.

[jenniferb84185701]

End of 2019 and THIS post helped fix my Adobe Acrobat Pro DC when it all of a sudden started to do this recently. Thank you so much Jenn!

[MaryKay27]

Who would think that an answer from 2008 would be relevent in 2020!!!

[ELSOS]

Twelve years later - I thank you VERY VERY much! How painful was that?

[ddee428]

2020 and it's still happening.  Thanks SO MUCH for posting the quick and easy way to fix!

[defaultduf3stp814ji]

Apparently the issues persist in 2021. Thanks for the Community to have the answer!

[default11xmvu2aus3n]

Still happening May 2021. Just one user from 30 in our organisation. Maybe it's the windows accessibility features triggering it.

[Petr Patha]

Hi,

can somebody help mi to turn off this useless and time consuming auto function in Acrobat DC?

I am using Adobe Acrobat in pre press and this function is reason why I am still using Acrobat PRO XI instead of Acrobat DC.

Every time I want to open any PDF file to make preflight check or to make some editing, this dialog box appears. I can not find any way to turn it off!

/Petr

[Tariq Ahmad]

Hi Petr,

Sorry for the delay in response.

Launch Acrobat>Edit>Preferences>Accessibility, try unchecking these options.

Restart and try again. Let us know if that helps.

-Tariq Dar

[SyberKnight]

THANK YOU - this was driving me nuts. unchecking the "Enable assistive technology support" stopped that dialog box from popping up for me. i had read several other posts advising to change more settings & doing stuff i didn't feel comfortable in doing. glad i found this thread before trying them. i think i was mostly uncomfortable because i didn't understand what the dialog was for. now that i get it's for screen readers, that i don't have nor need to use, i'm okay with disabling the preference/feature.

the thing that's still boggling my mind is... i exported 2 artboards from 1 Illustrator document with the same PDF settings & only 1 of them causes this dialog box to come up. weird. am open to hearing theories on that if ya got 'em.

🙂

[Liz255079285ud8]

I've tried this about a dozen times and it continues to return to the previous settings with those options checked.  Any other suggestions?

[Petr Patha]

Wow! 🙂 Thank you! Now is it O.K. dialog is not apearing!

Thank you ones more.

[Tariq Ahmad]

Happy to help

-Tariq Dar

[Nabil2]

You are great, thank you so much

[Cynthia27353395wnw0]

Hallelujah...14 years later.

[PIERRE27353869lqce]

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[PIERRE27353869lqce]

I need the office working please