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_Jenn_Mixxman_
New Participant
May 20, 2008
Answered

read untagged document dialog box now shows up for every pdf opened..?

  • May 20, 2008
  • 18 replies
  • 210112 views
Hey,

This only started happening within the last three or four months. Whenever I open a .pdf file in reader, the .pdf will open but also a dialog box titled "Reading untagged document" will pop open also saying that the document is untagged and needs to be prepared for reading. It has something to do with 'assitive technology'. How do I get rid of this box. I don't want it to pop up any more. I'm very sick of it.

Thanks.
    Correct answer _Jenn_Mixxman_
    okay. A bit of work with Google provided the answer. (Just for the record, I could *not* find an answer to this through any of Adobe's resources directly. Even calling tech support. Calling tech support just got a heavily accented guy telling me to use the forums and an Adobe support person would answer my question here. I thought this was a user to user forum. Ah, well.)

    Here's the answer:
    go to Edit>Preferences>Reading> and focus on the 'Screen Reader Options' section. In the 'Page vs Document' dropdown box choose 'Only read the currently visible pages', and UNcheck 'Confirm before tagging documents'.

    18 replies

    C
    Cynthia27353395wnw0
    New Participant
    November 29, 2022

    Hallelujah...14 years later.

    P
    PIERRE27353869lqce
    New Participant
    November 29, 2022

    fffoffkkfflglffgff

    D
    defaultduf3stp814ji
    New Participant
    February 8, 2021

    Apparently the issues persist in 2021. Thanks for the Community to have the answer!

    D
    default11xmvu2aus3n
    New Participant
    May 26, 2021

    Still happening May 2021. Just one user from 30 in our organisation. Maybe it's the windows accessibility features triggering it.

    ddee428
    ddee428
    New Participant
    August 31, 2020

    2020 and it's still happening.  Thanks SO MUCH for posting the quick and easy way to fix!

    E
    ELSOS
    New Participant
    June 5, 2020

    Twelve years later - I thank you VERY VERY much! How painful was that?

    M
    MaryKay27
    New Participant
    March 27, 2020

    Who would think that an answer from 2008 would be relevent in 2020!!!

    J
    jenniferb84185701
    New Participant
    December 7, 2019

    End of 2019 and THIS post helped fix my Adobe Acrobat Pro DC when it all of a sudden started to do this recently. Thank you so much Jenn!

    markp94283909
    markp94283909
    New Participant
    March 1, 2019

    Well, it is March 2019 and this issue is still popping up!  It just randomly started happening on my desktop.  I toyed with some fixes, including those suggested in this thread, but I finally found what appears to be the correct or best one (maybe it was added in an update to the software).   In the "preferences" section under the "Edit" tab, go to "Accessibility" and uncheck the "Enable assistive technology support" option. 

      areeves.lpi
      areeves.lpi
      Inspiring
      November 10, 2020

      Thank you Mark (@markp94283909), this is the correct answer now.

      KernPH
      KernPH
      New Participant
      December 19, 2018

      And let me add at the end of 2018 this post is still useful. Not sure why my user's Acrobat decided to start doing this when everyone around her with the same version do not have this problem but it was something I never encountered before. Thank you, Jenn.

      cypressdrive
      cypressdrive
      New Participant
      December 12, 2017

      Wow, more than nine years later and still helpful.  This problem surfaced on both my MacBooks after the latest update.  In Preferences I selected "Override the reading order..."

      Thanks

        Petr Patha
        Petr Patha
        Participating Frequently
        September 22, 2017

        Hi,

        can somebody help mi to turn off this useless and time consuming auto function in Acrobat DC?

        I am using Adobe Acrobat in pre press and this function is reason why I am still using Acrobat PRO XI instead of Acrobat DC.

        Every time I want to open any PDF file to make preflight check or to make some editing, this dialog box appears. I can not find any way to turn it off!

        /Petr

          T
          Community Manager
          Tariq AhmadCommunity Manager
          Community Manager
          November 2, 2017

          Hi Petr,

          Sorry for the delay in response.

          Launch Acrobat>Edit>Preferences>Accessibility, try unchecking these options.

          Restart and try again. Let us know if that helps.

          -Tariq Dar

            SyberKnight
            SyberKnight
            Inspiring
            December 17, 2017

            THANK YOU - this was driving me nuts. unchecking the "Enable assistive technology support" stopped that dialog box from popping up for me. i had read several other posts advising to change more settings & doing stuff i didn't feel comfortable in doing. glad i found this thread before trying them. i think i was mostly uncomfortable because i didn't understand what the dialog was for. now that i get it's for screen readers, that i don't have nor need to use, i'm okay with disabling the preference/feature.

            the thing that's still boggling my mind is... i exported 2 artboards from 1 Illustrator document with the same PDF settings & only 1 of them causes this dialog box to come up. weird. am open to hearing theories on that if ya got 'em.

            :-)

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