Reader 9 won't open PDF from web browser

Report · Jul 05, 2008

I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary

Report · Sep 03, 2011

This URL goes to the Adobe page with all the old versions.

http://www.oldapps.com/adobe_reader.php

Report · Sep 04, 2011

That list of old versions is rather incomplete; also, it does not download from the Adobe Site.

Navigate the Adobe FTP site ftp://ftp.adobe.com/pub/adobe/reader/ to download any current or previous Reader version.

Report · Oct 20, 2011

My Reader 9 worked OK until 15 Sep 2011 when Reader X was installed auto. Since then I cannot get to read any of the pdf on my house sale/purchase. A similar "update" from MS in Jan 2010 made Word lock up the computer (50% CPU) unless I started it from the command line! What is wrong with these big companies that they keep messing up our software? Or is it Google messing everyone up?

Report · Jul 16, 2008

Open Reader 9.0 . Open "Edit" then " Preferences" then "Internet" from the list on the left then deselect "display pdf in browser" hit O.K.

Now it will open it directly in to a pdf instead of trying - and failing !!- to open it in a new browser.

Let me know how this works out for you , it works for me after a few weeks of trying to figure out what the heck was going on.

Report · Jul 16, 2008

Yes, I know that, but if I need to open the pdf in a browser what to do then? This option doesn't help me a lot. Even, when yo uinstall reader 9, by default this checkmark "display pdf in browser" is unchecked! In earlier versions this was ok.
The specific program I'm working with needs to open pdf in a browser (not outside it), otherwise I'm loosing my program functionality. So, that is why i can't use Reader 9, which is really more faster then it's predecesor :)

Report · Jul 18, 2008

We use to have the same issue with Windows XP SP3 (Fresh Install) & Adobe Acrobat Reader 9.0.0. I finally got it working again. For this I did some steps (one of these seems to have repaired the situation)

- Upgraded Firefox 3.0 to Firefox 3.0.1
- Updated Acrobat Reader 9.0.0 with the additional language update
- Modified in Firefox the Tools\Options\Application field Application/PDF to "Use Adobe Acrobat (in Firefox)"

Report · Jul 19, 2008

Had the same problem myself i am using Windows XP+Firefox3

1) first check your file association for pdf

2) If the files association is correct then uninstall the arcrobat reader9 by going to add/remove programs in control panel.

3) reload arcrobat reader9 install file from adobe.com

4) reinstall & restart your computer

That should be it, if using firefox3 go to tools/options/applications tab and change the action column against adobe acrobat listing on the left.

Good Luck
Zaf

Report · Jul 21, 2008

I am having the exact same problem with Acrobat Reader 9 and the latest version of Explorer. I keep getting a pop up box indicating I need to have the version 8 or 9 to open the pdf AND I HAVE 9 INSTALLED!!!!

I have tried to repair the installation. I have checked the internet security section of my control panel and it is configured correctly according to what is posted on the Adobe site.

What is going on here???????? AND WHY IS THIS PROBLEM OCCURING? I should of never updated as the old Acrobat reader worked fine but now it has been removed from my system with the 9 installation.

Any help would be greatly appreciated. I now can not access information I need in order to do business on a daily basis.

Thanks! HH

Report · Jul 21, 2008

I have installed Reader 9, but getting this error when tried to open a PDF file from brower" This action is only valid for products that are currently installed" Please tell me how to fix this.
Thank you,
Chi

Report · Jul 06, 2010

I have installed a fresh copy of windows 7, sometimes i face the same problem.

any help guys?

regards,

vmendu

http://www.moneybywebb.blogspot.com

Report · Jul 07, 2010

Check the size of the windows "System32" folder. If it is very large it probably has odd files that are

*.dta type files. Before you delete them, after noticing that they are all 1

Gb in size, make sure they go into the recycle bin, just in case you delete one that is needed

because then you will be able to restore it. Also make a "Restore Point" to allow you to go back safely. Then you can update Adobe to the latest version.

Hope this cures your problems.

Report · Jul 07, 2010

Hi

As I said, Downloaded Version 7 and working OK with W7 Professional.

There is a lot said at:

http://kb2.adobe.com/cps/328/328233.html

http://kb2.adobe.com/cps/325/325875.html

http://social.answers.microsoft.com/Forums/en-US/w7files/thread/e3fdd71c-9be4-4008-a243-25116405e016

Have not tried any as not a problem at present.

Report · Jul 07, 2010

sorry, i'm on a mac, can't help.

k

Report · Jul 22, 2008

I have had the same problem since loading v9. I tried some of the fixes listed here but with no luck. I finally unistalled v9 and reloaded v8. Find v8 on filehippo dot com

Report · Jul 22, 2008

kellyanner, Please do not send people to other sites for reader. All versions of Reader are available on either the Adobe web site or the Adobe ftp site. I believe, one needs permission from Adobe before posting installers on other sites. When not downloading from Adobe, people cannot be sure that the installer has not been tampered with. Why go elsewhere, when you get it from the source. You can find all the different versions of Reader for nearly every language supported: For early Acrobat Readers: <ftp://ftp.adobe.com/pub/adobe/acrobatreader> For Adobe Readers: <ftp://ftp.adobe.com/pub/adobe/reader> Mike

Report · Jul 22, 2008

Yep, did the same. v8 works

Report · Jul 22, 2008

I followed the advice and removed Adobe 9 reader and found that I still had 8.1 on my computer as I had purchased 8.1 Standard with my Fujitsu scanner. The problem went away. Thanks for the feedback!!!

Report · Jul 25, 2008

I have a Sony VAIO with VISTA and experienced what others describe.

As soon as I updated to Adobe Reader Version 9, I started receiving the exact error message Mary Smith described: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."

This condition disrupted my work with LiveCycle Designer on forms I had been creating. Every time I clicked on a PDF in LiveCycle, the error appeared and my LiveCycle Designer program would report it had to shut down.

The solution: what everyone else has described. Uninstall Reader v9.0 and download/install Reader v8.1.2.

Recommendation: until Adobe fixes this condition definitively, avoid Reader v9.0. From the posts here, this is clearly an issue not worth the hassles. It's probably easiest to just downgrade to v8.1.2 and get on with your work.

Report · Aug 04, 2008

Disabling the "display in web browser" under Edit>Preferences>Internet in Reader 9 worked for me. However, I have Adobe Acrobat Pro 8 installed and the downloaded file opens in that program rather than in Reader 9.

Report · Aug 07, 2008

I have the same problem with open PDF files on the web sites

I work for 3 hours and I find the solution ...

I re-download the 9 version of PDF and I " REGISTRED " this free version and now ... I can open the PDF file on the web site !!!

I think the no-registered is the object of the problem

Try this and good lock

Marc
Quebec, Canada

Report · Aug 08, 2008

I had installed Adobe Reader 9 a couple of days ago and opening PDFs in the browser window in IE 7 worked great.

Yesterday I installed an old version of Adobe Acrobat.

Today I tried viewing PDFs in the browser and got the same message:
"The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
When I clicked on OK a blank Acrobat window popped up and the browser showed "Page cannot be displayed."

This fixed the problem on my computer:
1. Control Panel -> Add Remove Programs -> Adobe Reader 9 -> Remove
2. Restarted the computer.
3. Tried opening a PDF in the browser window.
6. Clicked on Open on the Open / Save prompt.
7. Allowed Microsoft Search to look for an application.
8. In http://shell.windows.com/fileassoc/0409/xml/redir.asp?EXT=pdf clicked on the Adobe Reader link.
9. Followed instructions to install Adobe Reader 9 again.
10. Opened Adobe Reader and clicked on Accept on the licensing screen.
11. Restarted the computer.

Monica
Vancouver, Canada

Report · Aug 14, 2008

I have Windows XP and after updating to Reader 9 I received the same message "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."

It is too bad Adobe doesn't simply tell you to register after installing Reader 9. I registered and now I can open pdf's. Thank you post #32 for the suggestion. It worked for me.

Dennis

Report · Aug 15, 2008

I am preparing to deploy to 3000 company PCs and this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." is NOT going to work.

I can't use a "one computer at a time" solution.

Report · Aug 17, 2008

Thanks to # 32 Marc. I had the same problem. I couldn't open PDF's from the Web. I uninstalled, re-started my pc, registered, and re-installed. It works!!!! I have Vista X64, SP1. Many thanks.

Hope this works for you also.

Report · Aug 28, 2008

well, I had the same problem and solved it
in adobe 9 (or acrobat ) go to edit>preference>internet
and uncheck the "Display pdf in browser"
then press OK button and exit the program

again open the program and go to same path and check "Display pdf in browser" then press OK button and exit the program

It will solve your problem