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A
Anonymous
October 18, 2016
Answered

Reader DC "send file as e-mail attachment" button not working: Outlook 2016

  • October 18, 2016
  • 31 replies
  • 104420 views

I have four or more affected systems with managed users and domain admins all reporting the same issue.  All systems running current software.  Reader DC "send file as e-mail attachment" does not open a new outlook e-mail window and as a result does not attach file.

I've already tried all available preference settings, how to fixes found.  Reader is configured correctly.

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi,

    Sorry about the issues with “Attach to email” functionality in latest update of Acrobat. Our team has identified the root cause and is working proactively towards a fix soon.

    Meanwhile, as a temporary workaround, there is a registry setting that can restore the functionality at your end. If there are critical workflows blocked at your end, you may follow the steps given below to apply the same:

    1. Download the RegKey file applicable to your configuration – 64 bit or 32 bit from the link here: https://files.acrobat.com/a/preview/58979b17-5cd9-4aec-9727-cb995a1366ea
    2. Rename the .TXT file to .REG
    3. Double-click the .REG file and apply the registry settings

    Please note that we will be rolling out a patch fixing this issue in the coming days and will notify you of the same.

    Please let us know in case of any questions.

    Thanks,

    -ashu

    31 replies

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    S
    Community Manager
    sb116Community Manager
    Community Manager
    October 18, 2016

    Hi benjamink63602811

    Please confirm if you receive any particular error when you try to attach the file.
    Also if you could add a scheenshot for a better understanding.

    You may refer to the link below to attach a screenshot:

    FAQ: How do I capture and post a screen shot or video?

    And in the meanwhile you can try the repair using the Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    and try again and let me know if it helps.

    Thanks,
    Supriya

    A
    Anonymous
    October 18, 2016

    so I used the cleaner tool and then re-installed.  Error still exists.  Nothing to share from app.  Used event viewer to provide the following output.

    - System

      - Provider

       [ Name]  Application Error

      - EventID 1000

       [ Qualifiers]  0

       Level 2

       Task 100

       Keywords 0x80000000000000

      - TimeCreated

       [ SystemTime]  2016-10-18T17:16:49.788168800Z

       EventRecordID 19746

       Channel Application

       Computer EVT-SYSTEM-303.achillesusa.com

       Security

    - EventData

       32BitMAPIBroker.exe
       0.0.0.0
       57eed5ab
       mso20win32client.dll
       0.0.0.0
       57cad8ef
       c0000005
       000ae519
       1820
       01d2296369615c11
       C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\pi_brokers\32BitMAPIBroker.exe
       C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
       251af607-7d3d-4ee3-ad35-c4dd2d1a9273
       
       

    JarradMcMullen_Renishaw
    JarradMcMullen_Renishaw
    New Participant
    October 25, 2016

    Hi johno86813512

    Please confirm the OS and outlook versions you are using.

    Also if it is the 32 or 64 bit office version you have installed?

    Thanks,

    Supriya


    Our company is also having this problem with multiple users.

    OS & Software:

    Windows 7/10 - 64-bit

    Office 365 - 2016 - 32-bit

    This is impacting both Adobe Reader DC and Adobe Reader 11 (Current versions)

    Some users don't get an error and nothing happens. Others are getting the 32BitMAPIBroker.exe error.

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