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Answered

Reader doesnt work - files dont open

Forum|Forum|8 years ago
June 26, 2017
2 replies
2544 views

Quite simply, my Adobe Acrobat reader doesn’t work!

When I open a PDF, Abode flashes up on the screen for less than half a second and then closes. I cant access any PDFs. I cant view any Adobe Acrobat files.

I tried to delete Adobe from my PC, it wouldn’t let me!!

I tried to re-boot, nothing changed.

I tried to re-install Adobe Acrobat Reader, and it says its already installed (after it installed a whole bunch of other rubbish that I dont want or need like Chrome!)

Somebody...

Please help me!!!!!??

Correct answer Claudio González

You can try using this tool to first remove all traces of Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the full offline Reader installer from

http://get.adobe.com/reader/enterprise/

After downloading, restart your computer and run the installer before doing anything else.

Bella22413327of69

New Participant

My Adobe reader does not work

Community Manager

Community Manager

Hi Bella,

Thank you for reaching out and sorry about the trouble.

Could you please let us know what happens when you try to use the Acrobat Reader DC application?

Do you receive any error messages? If yes, please share the screenshot with us.

Share the application and OS version on the machine.

Let us know if you need any help.

Thanks,

Meenakshi

Participating Frequently

Claudio GonzálezCorrect answer

Brainiac

You can try using this tool to first remove all traces of Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the full offline Reader installer from

http://get.adobe.com/reader/enterprise/

After downloading, restart your computer and run the installer before doing anything else.

Participating Frequently

The page you’re looking for doesn’t seem to be here.

Community Manager

Community Manager

Hello @allison_7556

I hope you are doing well, and thanks for reaching out.

If you are looking for the Acrobat Cleaner tool link, please use this URL: https://adobe.ly/443IroH

And to download Acrobat Reader, please use this link: https://adobe.ly/4n8G8JR

Let us know if you face any issues.

Thanks,

Anand Sri.