Participating Frequently

Question

Reader freeze after opening PDF files created by AutoCAD

Forum|Forum|1 year ago
July 25, 2024
3 replies
5941 views

I have the latest free release from Acrobat Reader 24.002.20965, and from the last 2 releases, I have had the same issue that the reader freezes when I open A file initially created from AutoCAD regardless of the size of the file.

I noticed this issue from 17.July.2024.

Crash or freeze

C

Chris389016757nh0

New Participant

I was able to fix this (for now) by reverting to the previous Adobe Reader UI. You can go to Menu -> Disable New Acrobat Reader.

This seems to work for me and my scenario. Mainly disables all the AI crap.

S_S

Community Manager

@Chris389016757nh0 Thanks for sharing the solution.

While I understand that you could get it to work by reverting to the Old UI, it would have been helpful if we could get the logs to expedite the investigation.

-Souvik

R

rfrlopes

New Participant

Hi @S. S,

I have been having this same problem with Acrobat Reader lagging and freezing, when trying to open PDF files generated in AutoCAD for several months. Currently I have the latest version (version 25.001.20432), but no improvements.

The solution presented by @Chris389016757nh0 solved the problem.

There is no new solution for this problem? The disabling of the new UI is the only solution?

C

creative explorer

Adobe Expert

@Maher Hattab you mentioned that this is the 'Free' version of Acrobat Reader, have you tried using Acrobat Pro? There is a 7-day trial, see if you are having the same issues, and if Acrobat Pro works wonders for you, maybe, this is easiest solution to your problem? https://www.adobe.com/acrobat/free-trial-download.html

M

Maher HattabAuthor

Participating Frequently

Thanks for the advice

The full version has impressive features, but they are not needed for now. I registered for the trial paid version, but this didn't help, and the problem is still the same!

S_S

Community Manager

Hi @Maher Hattab,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

When you create a PDF from AutoCAD, would you mind trying this out:

Stop AutoCAD from embedding SHX text into the PDF. On the command line in AutoCAD, type EPDFSHX (or PDFSHX) and set the value to 0 (zero).

If this does not work, try this:

Open Acrobat Reader (without any document open) - Edit --> Preferences --> Commenting --> Uncheck all options for 'Viewing Comments' and 'Pop-Up Open Behaviour.'

Hope this helps.

-Souvik

C

Chris389016757nh0

New Participant

Hi there.

I'm having the exact same problem. If I open a PDF that was generated with AutoCAD, it just crashes Adobe Acrobat. I can, however, open the PDF if I already have Acrobat open, and THEN open the PDF.

I've also verified that generating a new PDF from AutoCAD after disabling SHX text works fine.

This however does not fix previously created PDFs. We need a solution in order to make these openable in Adobe Acrobat.

M

Maher HattabAuthor

Participating Frequently

@Maher Hattab @Chris389016757nh0 Thanks for the info.

Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

-Souvik

Done, and the log has been sent

ID Log: 2a16b775-54c7-4f64-af1a-44874435ce56

I tried the second suggestion, but it was still the same

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