Reader Slowing Down PC

[carrotmuseum]

My anti virus is saying the reasoon for my slow pc is because Adobe Reader is making it slow, and recommends putting it to sleep. How can this be achieved. I very rare;y use Adobe Reader.

[Amal.]

Hi Carrotmuseum 

We are sorry for the trouble.  As described the application is making the system slow

Would you mind sharing the version of the Adobe Acrobat Reader DC yiu are using? To check the Version go to Help > About Adobe Acrobat Reader DC.

Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates

You may also try to repair the installation (For Windows Only) and see if that makes it better. Go to Help > Repair Installation.

Let us know how it goes

Regards

Amal

[carrotmuseum]

Yes it was an old version - 19 -021 - 20056. However when I try update I
select download and install it just comes back "Update failed" Any
suggestions?

I am running Win 10 pro (updated from Win 7 some years ago)


Virus-free.
www.avg.com
[Personal Information removed by Moderator]

[Amal.]

Hi there

We are sorry to hear that.

Please try to remove the application using the Acorbat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , Reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes

Regards

Amal

[carrotmuseum]

Before I received your reply I uninstalled Adobe Reader using Win 10 normal unistall process/ So I now have no idea which version it was. None of the options in the rmeoval tool download sems to fit the numbers I reported - 19 -021 - 20056

Frankly the whole instructions in the download page are menaingless to me! What is DC? No ia what acro reader means. That whole page is pretty useless.

[Amal.]

Hi there

We are sorry for the trouble.

As you have already removed the application from the windows. Please try to install the Adobe Acrobat Reader using the link Adobe Acrobat Reader DC Install for all versions

Once installed please update the application.  Go to Help > Check for updates.

Regards

Amal

[carrotmuseum]

Did all that, it is still the top of the list for apps significantly slowing down the PC. So it permanently bye bye Adobe reader. It's had its time, they have over complicated what should be a simple pdf reader.