Repeated requests to sign in

Community Beginner ,
Aug 16, 2017 Aug 16, 2017

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Reader DC keeps asking me to sign in each time a pdf is opened, despite the "Stay signed in" box being ticked. Screen shot attached.Capture.PNG

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Adobe Employee , Aug 18, 2017 Aug 18, 2017

Appreciate the prompt response, Richard.

Could you verify if compatibility mode checkbox is checked for Reader DC ? It may cause the issue with "Stay signed in". Please un-check it and relaunch Reader, then it should remember sign-in. 

Thanks,

Sumita

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Adobe Employee ,
Aug 17, 2017 Aug 17, 2017

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Hi richardr74482496,

Sorry for the inconvenience caused. It would really help, if you could provide some more information around the workflow like:

1) Does the sign-in window comes every time you open a pdf (is it local pdf), on Reader? Is it coming with each pdf, or some specific pdf?

2) Did you signed-in in Reader (as Adobe-id, or via Google/ Facebook) and seeing sign-in dialog again (despite stay sign-in being checked)?

3) Does Reader DC gives Sign-in prompt at launch? Or is it only when a pdf is opened?

4) Could you tell the Adobe Reader version (Help->About Acrobat Reader DC) and OS, where you are getting this issue.

Thanks for your support,

Sumita

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Community Beginner ,
Aug 17, 2017 Aug 17, 2017

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Hi Sumita

Thanks for your attention. To answer your questions:

1. The sign-in window always appears when I open Acrobat Reader. Once open, and signed-in, the window does not appear with every pdf. It seems to be somewhat random. It doesn't seem to matter whether the pdf is already on the system or being downloaded from another source.

2.  I sign in using an Adobe ID, and have to provide the password - even though the Srat signed in box is ticked.

3.  The prompt appears at the launch, and sometimes subsequently when a pdf is opened.

4. Windows 10. Acrobat Reader DC Version 2017.012.20095.

Thanks again

Richard

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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Appreciate the prompt response, Richard.

Could you verify if compatibility mode checkbox is checked for Reader DC ? It may cause the issue with "Stay signed in". Please un-check it and relaunch Reader, then it should remember sign-in. 

Thanks,

Sumita

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Community Beginner ,
Aug 20, 2017 Aug 20, 2017

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Sorry. Please humour an older person. I can't find this drop-down screen. Where do I look?

Thanks.

Richard

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Adobe Employee ,
Aug 20, 2017 Aug 20, 2017

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Oh, sorry, please use the steps below:

  1. Enter the name of the program in the search box on the taskbar, press and hold (or right-click) the search result, and then select Open file location.
  2. Press and hold (or right-click) the program, select Properties, and then select the Compatibility tab.

(Alternately, if you have Acrobat Reader DC icon at desktop, you could Right click at it, and select Properties and then select Compatibility tab)

Thanks,

Sumita

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Community Beginner ,
Aug 21, 2017 Aug 21, 2017

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Thanks. I'll try that and let you know the result.

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Community Beginner ,
Aug 22, 2017 Aug 22, 2017

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Hi Simita

That seems to have fixed the problem. Thanks for your help.

Regards

Richard

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New Here ,
Apr 21, 2021 Apr 21, 2021

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This works. Thanks

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Hello I have Pro DC version 2021.00120135

I dont even have the stay signed in option

How can I stay signed without having to sign in EVERYTime I get a PDF?

bt77@msn.com

 

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New Here ,
Sep 17, 2020 Sep 17, 2020

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I am on a Macintosh but I think the Windows directions gave me a clue what to look for in that version. There' nothing like Compatibility Mode in the long list of options in preferences in this version. My suggestion would be that when such advice is given that the 20% or so who use Macintosh computers not be ignored.

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Hello, 

 

I am using a Mac computer and I am having the same issue that I need to sign in everytime I login Adobe Acrobat. I did not have this issue before the latest updates. My Adobe Acrobat version is: 2020.013.20064.

I tried to find the "compartibility mode" tab as suggested and could not find it. 

 

Kindly help.

 

I could not find the 

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Same here with my Mac! It drives me nuts. And once I get signed in, it either does not reopen the PDFs I had open before (even though I have that option turned on), but the "recently open" list is also wildly out of date.

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Still happens on macbook! Is there any solution to it?

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New Here ,
Jan 10, 2022 Jan 10, 2022

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I think i found a solution for mac: Preferences >> Adobe Online Services >> uncheck "sync settings" option

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