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Screen turns to black and white dots using Adobe Acrobat Reader DC 19.21.20049

New Here ,
Nov 19, 2019 Nov 19, 2019

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Please help me about the screen noise like mosaic problem as bellow.

This is the screen when I just opened the file.

 

test1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

When I click on the screen, noise appears.

If I change the zooming, it will disappear.

But if I click on the screen again, noise will be shown again.

 

test2.jpg

 

 

 

 

 

 

 

 

 

 

 

My PC condition

Windows 10 Home 64bit

Acrobat Reader DC 19.021.20049.27333

I already installed latest patch (19.021.20049 Optional update), but it didn't work.

 

[Title Edited by Moderator ]

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correct answers 4 Correct answers

Adobe Employee , Nov 26, 2019 Nov 26, 2019

Hi there, 

 

Thanks for sharing the observation. Mkae sure all the video drivers and the firmware are up to date. 

 

Also, please try to turn off the protected view for testing purpose. Go to Edit  > Preferences > Enhanced Security > Turn Off the protected view and uncheck the Enhanced Security > click OK and reboot the computer and check.

 

Let us know if that makes any difference

 

Regards

Amal

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Community Beginner , Mar 29, 2020 Mar 29, 2020

Hi Amal,

I have just seen a post from MarkInFL with a solution that worked for me. This is from his post:  

 

"In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image.
I also tried everything others tried. Here is the fix:
Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshoo

...

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New Here , Feb 11, 2021 Feb 11, 2021

Hey, so far nothing worked for me either, but then I did this:

  1. right click on Acrobat Reader
  2. choose properties
  3. choose compatibility tab
  4. choose windows 7
  5. click apply

Hope it will work for you 

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Adobe Employee , Jul 06, 2022 Jul 06, 2022

Hi there

 

Sorry to keep you waiting.

 

This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

 

Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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replies 106 Replies 106
New Here ,
Jan 12, 2022 Jan 12, 2022

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To fix this bug on radeon/vega GPU, need disabled VSYNC in regedit.

I'm create solution https://disk.yandex.ru/d/BbE_RN7pqTc0LQ

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bEnableVSYNC"=dword:00000000

 

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New Here ,
Apr 04, 2022 Apr 04, 2022

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So you guys are happy with just a workaround? Shocking! How about a permanent fix? This has been going on since 2020 and it's now 2022.

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi there

 

Sorry to keep you waiting.

 

This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

 

Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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I am having a simillar issue but with the APPE. When I render the file all redacted areas turn solid black.Is there a solution to address the problem with the APPE 6.2.4000.4?

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi there

 

Would you mind sharing more information about APPE? What happens when you try to preview the document in Adobe Acrobat ? A small video recording of the same would be very helpful?

 

~Amal

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hello Amal,

Previewing the document in Acrobat shows no black areas.A video would not show much but I can give you to screeen shots. The Imposed PDF will show what is seen viewed as a PDF. The other image is post rendering with the APPE and will show the areas turning black..

Redacted turns black - Post Rendering.pngRedacted turns black- Imposed PDF.png

-Phil Crosby
Senior Trainer and Implementation Specialist - ECO3 (Formerly AGFA Graphics)

PS: I would attach the original file but it is too large to attache and apparently 7zip files are also not allowed.

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Hi there

 

As the PDF is displayed well when viewed through Adobe Acrobat, it seems to be some issue with the APPE, please try to contact the APPE  support and see if that works.

 

~Amal

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