Screen turns to black and white dots using Adobe Acrobat Reader DC 19.21.20049

New Here ,
Nov 19, 2019 Nov 19, 2019

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Please help me about the screen noise like mosaic problem as bellow.

This is the screen when I just opened the file.

 

test1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

When I click on the screen, noise appears.

If I change the zooming, it will disappear.

But if I click on the screen again, noise will be shown again.

 

test2.jpg

 

 

 

 

 

 

 

 

 

 

 

My PC condition

Windows 10 Home 64bit

Acrobat Reader DC 19.021.20049.27333

I already installed latest patch (19.021.20049 Optional update), but it didn't work.

 

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correct answers 2 Correct answers

Adobe Employee , Nov 26, 2019 Nov 26, 2019
Hi there,  Thanks for sharing the observation. Mkae sure all the video drivers and the firmware are up to date.  Also, please try to turn off the protected view for testing purpose. Go to Edit  > Preferences > Enhanced Security > Turn Off the protected view and uncheck the Enhanced Security > click OK and reboot the computer and check. Let us know if that makes any difference Regards Amal

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Community Beginner , Mar 29, 2020 Mar 29, 2020
Hi Amal,I have just seen a post from MarkInFL with a solution that worked for me. This is from his post:   "In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image. I also tried everything others tried. Here is the fix: Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder C:\Program Files (x86)\Adobe\Acrobat Reader DC\ReaderChoose "Troubleshoot Compatibility." Tell the troubles...

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Community Beginner ,
Mar 29, 2020 Mar 29, 2020

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Hi Amal,

I have just seen a post from MarkInFL with a solution that worked for me. This is from his post:  

 

"In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image.
I also tried everything others tried. Here is the fix:
Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatability mode.

It now works perfectly. NOTE: AcroRd32.exe is a 32bit program -- that's why it's in the (x86) folder. For some reason, Win10 won't run it properly."

 

This worked perfectly for me I hope it works for you too.

Cheers

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Thank you!!!

This seemed to do the fix the issue.

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New Here ,
Jun 01, 2020 Jun 01, 2020

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Hi, how do you get it to "Tell the troubleshooter to run this program in Windows 7 compatability mode." 

Is this the file you right-click on?AcroRd32 - an "Application" file?

I don't see AcroRd32.exe in the Reader directory.

Regards

Brendan 

 

 

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New Here ,
Sep 02, 2021 Sep 02, 2021

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thank you very much my problems is solved

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Adobe Employee ,
Mar 31, 2020 Mar 31, 2020

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Hi all 

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance required in the future.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Yes, you are aware of this issue affecting AMD Vega graphic card.

Yet as of 26/06/2020 you did not fix it. Same issue with v2020 on Vega equipped Lenovo T495. Why should users run this in W7 comp mode? in organisations like our where you ca not change this variable my IT department simply opted to install a different make  of PDF reader.

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New Here ,
Jul 23, 2020 Jul 23, 2020

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Glad people found a work around, but this is clearly a bug in one of Adobe's falgship products. Are you guy planning on fixing this? It's a pretty severe issue.

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Running compatability is not a fix it is a work around. I have latest Adobe Acrobat Reader 2020.013.20074 and had to set program to Windows 7 compatability for same reasons as above.

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New Here ,
Jul 27, 2020 Jul 27, 2020

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i reach to this folder - C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader .

Now how to Choose "Troubleshoot Compatibility."  Help me with this.

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New Here ,
Jul 30, 2020 Jul 30, 2020

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right click the icon from desktop then it will show. I couldn't find that in folder either. 

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New Here ,
Oct 14, 2020 Oct 14, 2020

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I am having the same issue, I have Windows 10, I have tried all of the solutions that you have posted here and I am still having the issue.

- I have reinstalled the softaware

- I have intalled the latest driver for my AMD RYZEN 5 videocard drivers

- I have the lastest Adobe Reader DC version

- I have ran the Troubleshoot compatibility

not sure what else to do to get this issue taken care of... any thoughts???

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New Here ,
Oct 14, 2020 Oct 14, 2020

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Why didn't you try the solution mentioned in this thread? Running Acrobat in compatibility mode solves the problem

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hey, so far nothing worked for me either, but then I did this:

  1. right click on Acrobat Reader
  2. choose properties
  3. choose compatibility tab
  4. choose windows 7
  5. click apply

Hope it will work for you 

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Thank you very much! It works!

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New Here ,
Sep 22, 2021 Sep 22, 2021

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Seriously have gone through 3 IT departments and hours and attempted fixes. This was so simple and effective. Adobe needs to post this at the TOP of the dang page. 

 

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