Screen turns to black and white dots using Adobe Acrobat Reader DC 19.21.20049

[Hiro-Toki]

Please help me about the screen noise like mosaic problem as bellow.

This is the screen when I just opened the file.

When I click on the screen, noise appears.

If I change the zooming, it will disappear.

But if I click on the screen again, noise will be shown again.

My PC condition

Windows 10 Home 64bit

Acrobat Reader DC 19.021.20049.27333

I already installed latest patch (19.021.20049 Optional update), but it didn't work.

[Title Edited by Moderator ]

[Eugene22615178cvdg]

To fix this bug on radeon/vega GPU, need disabled VSYNC in regedit.

I'm create solution https://disk.yandex.ru/d/BbE_RN7pqTc0LQ

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bEnableVSYNC"=dword:00000000

[fadsarmy]

So you guys are happy with just a workaround? Shocking! How about a permanent fix? This has been going on since 2020 and it's now 2022.

[Amal.]

Hi there

Sorry to keep you waiting.

This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[AgfaAce]

I am having a simillar issue but with the APPE. When I render the file all redacted areas turn solid black.Is there a solution to address the problem with the APPE 6.2.4000.4?

[Amal.]

Hi there

Would you mind sharing more information about APPE? What happens when you try to preview the document in Adobe Acrobat ? A small video recording of the same would be very helpful?

~Amal

[AgfaAce]

Hello Amal,

Previewing the document in Acrobat shows no black areas.A video would not show much but I can give you to screeen shots. The Imposed PDF will show what is seen viewed as a PDF. The other image is post rendering with the APPE and will show the areas turning black..

-Phil Crosby
Senior Trainer and Implementation Specialist - ECO3 (Formerly AGFA Graphics)

PS: I would attach the original file but it is too large to attache and apparently 7zip files are also not allowed.

[Amal.]

Hi there

As the PDF is displayed well when viewed through Adobe Acrobat, it seems to be some issue with the APPE, please try to contact the APPE  support and see if that works.

~Amal