Scrolling through PDF files is slow using Adobe Reader on MY MACBOOK pro with retina

@Meenakshi Negi  Okay, the problem is much worse than I thought. I reinstalled the whole creative suite and monitored the lagging issue. I noticed, that it takes quite a while until the lag shows up (about 2 minutes of work inside the document). First everything seems normal – fast scrolling, fast reaction; then acrobat starts 1. to get slower and slower until it is nearly unusable, 2. highlighted text starts to bug/tear.
Note, that this problem until now occurred only in documents with a lot of comments (in my case >200). I tried several custom resolutions, down to unreadable, and also deactivating the mentioned quality features won't do the trick.

What happens next is (worse!), that also InDesign gets slower and slower. Keyboard typing gets quite a hefty lag until you can watch the glyphs appear piece by piece. This strange behavior lasts until you close acrobat. And believe me, normally it's no problem to run multiple extreme resource-hungry applications in parallel. 
 

An interesting point is, that according to "Activity Monitor" there are no severe spikes in CPU and RAM usage at this point. Yes, scrolling through the pdf puts some pressure on the CPU but nothing worth mentioning I think. 

The PDF I use is a 110ppi PDF with a size of roughly 6 Mb. It contains nearly no pictures – mostly it consists of plain text. It has got around 400 comments/annotations/highlights. 

All of this is totally recreatable (always). If you are interested in any form of video documentation or screen share feel free to get in touch. 

Specs:

• acrobat: 2021.007.20099 (license to kill my workflow – obviously) 
  
• macOS: 11.6.1 
  
• 16 Inch Mbp with 2.3 8-Core Intel Core i9
  
• 32 GB Ram
  
• AMD Radeon Pro 5500M 8GB
• second monitor attached

Hi there,

Thank you for reporting this issue.

We see that this has been an ongoing issue and long-tailed.

We have tried to replicate this issue on our end. However, the issue cannot be reproduced in-house. That is why we need a few details for further investigation on this. It would be helpful if you can share the following information:

- Please share any sample PDF on which the issue can be reproduced.

- If possible, share the screen recording of the issue occurring on your end.

- Application (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and OS version used on the machine.

- If you are using the Windows machine, please collect the Process Monitor logs. Download the Process monitor tool from this link: https://labs.adobe.com/downloads/acrobatmonitor.html on your machine and run it. Then reproduce the issue and save the logs. Share the logs with us.

We will be waiting for your response.

Regards,

Meenakshi

Solved on MacOS Sierra with the newest Adobe Reader DC 2017.009 by setting the page display resolution to 110 (instead of the system setting: 112):

Preferences -> Page Display -> Resolution -> Custom resolution: 110.

Hope it helps

Is it even using my GPU?

I am using a 2015 13" Macbook Pro I7 16 gig ram 512GB SSD Retina and I am STILL having this problem!  It happens with Acrobat Pro DC... It's fine on everything else.  This is just miserable.. I pay A-LOT of money for my CC account AND Content account every month!  Can some on come out with a legitimate fix and/or answer for this?!

This is an issue for me as well. This is an extremely slow, buggy, and frustrating piece of software. Please look into the performance issues!

I solved a scrolling problem that may or may not be the same as discussed here.

Scrolling was very slow and inconsistent in reader when "Fit One Full Page" was selected. Toggling "Fit to Width Scrolling" solved the problem.

Both of these commands show in my Toolbar. They can be added through View>Show/Hide>Toolbar Items>Page Display menus.

Adobe Reader 11.0.07

MacBook Pro

OS X 10.8.5

Sorry, I was replying to the comments to the tail end of this thread regarding Acrobat Pro.

My version of 10.1.10 Reader scrolled a little chunky but not bad at Retina (2880x1800) resolution, definitely better than the prior version of Acrobat Pro. I just downloaded the 11.0.07 version of Reader and am scrolling quite smoothly at the same resolution.

What is counter-intuitive is when I lowered my resolution to 1920x1400 (the "More Space" option in the Displays pref panel) the scrolling was worse, chunky. Not as bad as the prior versions of Acrobat Pro. I can also say that the larger I stretched the window the worse it got. If I kept the window at about one third/one fourth of the screen width it scrolled a lot smoother.

I'm on a mid-2012 Macbook Pro, testing on a 13 page document consisting of page scans.

mike is absolutely correct.

This issue has NOT been fixed. Given the fact that it's been an issue for well over a year now, says plenty about Adobe's lack of concern and execution in the development of Adobe Acrobat for Mac.  There are other, similar, threads in this and other forums in which an official Adobe rep patronizes the customers and promises the holy "fix" that's on the way.  Or they ask you to message them privately to take it offline.  There's no fix, and the private messaging is just as useless. They just plain don't care, period.

E

Finally fixed in the 11.0.07 release.