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Imadch222
New Participant
August 5, 2013
Question

Scrolling through PDF files is slow using Adobe Reader on MY MACBOOK pro with retina

  • August 5, 2013
  • 15 replies
  • 114851 views

Scrolling through PDF file using Adobe reader on my MACBOOK pro is very slow and stuters. That is even for small files. MAC preview and Adobe pro do not have this issue. It is only Adobe ready.

Please advice.

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      Bishap
      New Participant
      May 16, 2014

      I have the same problem with my mac. I would expect everything to be smooth since the subscription to CC. Everything seems to be half-baked and the issues are not being acknowledge. I also notice the Acrobat Icon is asking for an update upon opening while on the CC console, it says "up to date". It should not be the users job to find a fix. Going back to the issue, this problem has been posted online line for support since 2011, go figure....Sorry but, I just got frustrated as it has been affecting my workflow...:(

      mooring@live.com
      mooring@live.com
      New Participant
      April 11, 2014

      Acrobat pro 11.0.03 scroll smoothly  on MBP with Retina display but without Retina display supported.

      After upgrade to 11.0.06, Retina display  is OK, scrolling slowlly Bug comes back. what a shame

      Fix it please , please, please

      M
      mriguy
      New Participant
      April 11, 2014

      I am running an iMac with Mavericks (everything is updated) with 32 GB of RAM and 4GB of VRAM.  I'm experiencing the same issue as everyone else: Adobe Acrobat Pro XI, in my case, scrolls through pdfs unacceptably slowly, with extreme chopiness.  Clearly, this is not a hardware problem.  I do not have this problem running Acrobat in a VM Windows environment, so it is a Mac-specific problem.  Someone at Adobe needs to at least acknowledge the issue, and provide us with a timeline for a fix.  I read (and edit) many many pdf's a day, and have paid for the use of Acrobat Pro.  The software is basically useless to me as it stands, and I am left using Preview to read through pdf's, with no recourse for editing pdf documents.

      M
      mavickers72
      New Participant
      December 17, 2013

      Count me in on somebody looking for a fix. I keep a v10 version of the Reader on my MBP w/ Retina just so I can read documents. The Pro version is unusable. Even on documents with mostly text scrolling lags and pegs the CPU.

      D
      DavidErickson
      New Participant
      February 25, 2014

      I have the same problem, it is unacceptable.  Late 2013 MBP Retina, top of the line with all features.  Either scrolling directly on the laptop's display, or on connected 27" screens it is horrendously slow, on even uncomplicated PDFs.    Currently using Acrobat XI Pro 11.0.06, FIX THIS ADOBE!  How can someone use a product that you can't even scroll on!?

      N
      ncostes
      New Participant
      February 27, 2014

      Mavericks is out, and this issue is still here. How is this possible? Is there really no fix from adobe?

      F
      fomite
      New Participant
      December 14, 2013

      Any new updates on this? I haven't been able to find a fix. Scrolling in the "Preview" app works much better than Acrobat Reader 11.0.0.4.

      C_F_McBlob
      C_F_McBlob
      Inspiring
      August 5, 2013

      Are you using 10.7?

      Most of the folks at Apple say the GPU acceleration in Mountain Lion has resolved this for Retina displays. If you're running 10.8, there are things you might want to "tweak" in the Reader Page Display Preferences.

      Setting a custom resolution, and Turning off text smoothing are the ones that come to mind. My Mini is connected to an HD LCD (not Retina) display, so changiung those really doesn't do much for me and I'm still a few weeks away from a new Retina MBP

        J
        joema3
        Participating Frequently
        August 18, 2013

        This is not resolved. Scrolling on some PDFs is very slow using Adobe Reader 11.0.03 on a 3.4Ghz i7 iMac with 16GB RAM and 3TB Fusion drive, with GTX 675MX GPU and 1GB video RAM.

        It is not slow on the same machine using PDF preview. It is not slow using Adobe Reader 11.0.03 on a 2.4 Ghz i7 Windows 7 machine with 8GB RAM and a much slower disk drive and GPU.

        There is something wrong with the Mac OS version of Adobe Reader. You can test it with this 2MB PDF file. This is a scanned PDF which has been OCR'd and contains searchable text. It is not that big.

        2MB NASA .PDF: http://www.hq.nasa.gov/alsj/nasa-tnd-6846pt.1.pdf

          A
          Alluring_introvert15A8
          New Participant
          August 21, 2013

          Summarizing the problem specifics and versions for future readers:

          There are two separate "slow scrolling" bugs in recent versions of Adobe Reader on Mac OS X. Symptoms: scrolling by mouse or fn + down arrow is very sluggish and laggy. It is not isolated to large or graphically complex documents. This 2 megabyte PDF shows illustrates the problem: http://www.hq.nasa.gov/alsj/nasa-tnd-6846pt.1.pdf

          Problem 1: Adobe plug-in for Safari causes slow scrolling when viewing PDF documents within Safari. Solution: remove Adobe plugins from Mac HD/Library/Internet Plug-ins/AdobePDFViewer.plugin. I also deleted AdobePDFViewerNPAPI.plugin. This will cause PDF display within Safari to revert to the built-in Apple PDF renderer, which is very fast. These files will be re-installed anytime you install or upgrade Adobe Reader.

          Problem 2: Stand-alone Adobe Reader scrolling is slow starting with version 11.0.01. Version 10.1.4 and earlier are not slow. User CF McBlob did not experience this slowdown, but was also running Acrobat 10.1.7, which might have libraries which prevented the problem. I'll do further testing when possible to try and isolate more details.

          Platform specifics: OS X 10.8.4, late 2012 iMac 27", i7 3.4Ghz, 16GB RAM, 3TB Fusion drive, GPU = GTX675MX, 1GB


          Thank you, joema3.

          I too was experiencing seriously annoying PDF scrolling problems with 10.8.4 on my new MBP.

          My old Macmini running 10.7.5 has no such problems -- oh the frustration!

          Based on your advice I deleted "Adobe Reader.app" version 11.0.3 from my Applications folder and installed 11.0.0 from an old DMG I happened to have lying around.

          The PDF scrolling problems I was having disappeared !

          Trackpad scrolling in AdobeReader and Safari are now smooth.

          fn-up-arrow/dn-arrow paging are also smooth in both.

          It appears Adobe Reader XI (11.0.0) is OK.

          Platform:

          Mac OS X 10.8.4

          MacBook Pro 13-inch Mid-2012

          2.5 GHz Intel Core i5

          16 GB 1600 MHz DDR3

          Intel HD Graphics 4000 512 MB

          Postscript: I just filed a BUG REPORT on this problem with 11.0.3 and noted that 11.0.0 works OK.

          Message was edited by: George D. Jelatis

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