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Imadch222
Participant
August 5, 2013
Question

Scrolling through PDF files is slow using Adobe Reader on MY MACBOOK pro with retina

  • August 5, 2013
  • 15 replies
  • 114851 views

Scrolling through PDF file using Adobe reader on my MACBOOK pro is very slow and stuters. That is even for small files. MAC preview and Adobe pro do not have this issue. It is only Adobe ready.

Please advice.

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      Bishap
      Participant
      May 16, 2014

      I have the same problem with my mac. I would expect everything to be smooth since the subscription to CC. Everything seems to be half-baked and the issues are not being acknowledge. I also notice the Acrobat Icon is asking for an update upon opening while on the CC console, it says "up to date". It should not be the users job to find a fix. Going back to the issue, this problem has been posted online line for support since 2011, go figure....Sorry but, I just got frustrated as it has been affecting my workflow...:(

      mooring@live.com
      mooring@live.com
      Participant
      April 11, 2014

      Acrobat pro 11.0.03 scroll smoothly  on MBP with Retina display but without Retina display supported.

      After upgrade to 11.0.06, Retina display  is OK, scrolling slowlly Bug comes back. what a shame

      Fix it please , please, please

      M
      mriguy
      Participant
      April 11, 2014

      I am running an iMac with Mavericks (everything is updated) with 32 GB of RAM and 4GB of VRAM.  I'm experiencing the same issue as everyone else: Adobe Acrobat Pro XI, in my case, scrolls through pdfs unacceptably slowly, with extreme chopiness.  Clearly, this is not a hardware problem.  I do not have this problem running Acrobat in a VM Windows environment, so it is a Mac-specific problem.  Someone at Adobe needs to at least acknowledge the issue, and provide us with a timeline for a fix.  I read (and edit) many many pdf's a day, and have paid for the use of Acrobat Pro.  The software is basically useless to me as it stands, and I am left using Preview to read through pdf's, with no recourse for editing pdf documents.

      M
      mavickers72
      Participant
      December 17, 2013

      Count me in on somebody looking for a fix. I keep a v10 version of the Reader on my MBP w/ Retina just so I can read documents. The Pro version is unusable. Even on documents with mostly text scrolling lags and pegs the CPU.

      D
      DavidErickson
      Participant
      February 25, 2014

      I have the same problem, it is unacceptable.  Late 2013 MBP Retina, top of the line with all features.  Either scrolling directly on the laptop's display, or on connected 27" screens it is horrendously slow, on even uncomplicated PDFs.    Currently using Acrobat XI Pro 11.0.06, FIX THIS ADOBE!  How can someone use a product that you can't even scroll on!?

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      ncostes
      Participant
      February 27, 2014

      Mavericks is out, and this issue is still here. How is this possible? Is there really no fix from adobe?

      F
      fomite
      Participant
      December 14, 2013

      Any new updates on this? I haven't been able to find a fix. Scrolling in the "Preview" app works much better than Acrobat Reader 11.0.0.4.

      C_F_McBlob
      C_F_McBlob
      Inspiring
      August 5, 2013

      Are you using 10.7?

      Most of the folks at Apple say the GPU acceleration in Mountain Lion has resolved this for Retina displays. If you're running 10.8, there are things you might want to "tweak" in the Reader Page Display Preferences.

      Setting a custom resolution, and Turning off text smoothing are the ones that come to mind. My Mini is connected to an HD LCD (not Retina) display, so changiung those really doesn't do much for me and I'm still a few weeks away from a new Retina MBP

        J
        joema3
        Participating Frequently
        August 18, 2013

        This is not resolved. Scrolling on some PDFs is very slow using Adobe Reader 11.0.03 on a 3.4Ghz i7 iMac with 16GB RAM and 3TB Fusion drive, with GTX 675MX GPU and 1GB video RAM.

        It is not slow on the same machine using PDF preview. It is not slow using Adobe Reader 11.0.03 on a 2.4 Ghz i7 Windows 7 machine with 8GB RAM and a much slower disk drive and GPU.

        There is something wrong with the Mac OS version of Adobe Reader. You can test it with this 2MB PDF file. This is a scanned PDF which has been OCR'd and contains searchable text. It is not that big.

        2MB NASA .PDF: http://www.hq.nasa.gov/alsj/nasa-tnd-6846pt.1.pdf

          A
          andrewknott
          Participant
          October 31, 2013

          Update: tested with latest Adobe Reader version 11.0.04 -- no change the Adobe Reader plugin for Safari is still very slow. The solution is as stated above, remove the Adobe plugin files from your Library after each update.

          To clarify there are three separate pathways for viewing PDF files; the slowdown only happens on one of these:

          (1) Mac OS built-in PDF preview. Access by: selecting PDF in finder, press space bar. Page up/down by: Fn + up/down arrow keys. Result: always fast.

          (2) Stand-alone Adobe Reader. Access by: double-clicking on PDF in finder (if Adobe Reader is default app for this file type). Otherwise, drag/drop PDF to Adobe Reader icon. Page up/down by: Cmd + up/down arrow. Result: relatively fast; they may have improved the performance in the latest version.

          (3) Adobe Reader plug-in for Safari. Access by: open PDF from Safari, or drag/drop local PDF to Safari. Result: slow page up/down. Solution: remove Adobe plugin files and revert to Safari's built-in Adobe rendering.

          The situation is a problem since we must frequently install Adobe Reader updates, and each time it will install the plugin. One of most common ways users view PDF files is from Safari. Thus hitting this bug is in the "common user path", is frequently encountered, and is self-perpetuating since it comes back every time you update Adobe Reader.


          Some more data on this:

          Tested on a Mid-2010 Mac with 16Gb of Ram running OSX 10.9

          With Acrobat Pro 11.0.04 slow page turns as described above.  In Preferences->Page Display->Rendering disable "Smooth Images".  The page turn issue goes away, though the quality of images displayed is too poor to use. Change option back, quality of images is good, page turn speed is slow.

          Same documents in Acrobat Pro 9.5.5 on the same machine, no issue with page turn speed.

          Uninstall 11.0.04 and install Acrobat Pro 11.0.00.  No problems with page turn speed at all.

          Looks like something changed between .00 and .04 that impacts how much CPU time "Smooth Images" takes.

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