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mariac20496291
Participant
May 14, 2019
Question

send as email opens in outlook but then I can't open the attachment

  • May 14, 2019
  • 1 reply
  • 2201 views

My Accounting person has been doing things the same way for a long time.  They get an Adobe PDF from a web portal.  They download and open this file.

They use the adobe window and click the email button.  We click send as attachment and click continue.

This opens the Outlook email message with the file attached. 

The issue is that the accounting person wants to open this file in the outlook message to verify it. 

This was working until last week. 

Any ideas?

It stopped working on all computers in the office.  So this wasn't a preference change. 

Help me out.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
May 15, 2019

Hello Mariac,

I am sorry for the trouble, please try the solution shared in the Adobe help article How to use the email icon to directly send file as attachment Reboot the machine and check.

Make sure you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates. Reboot the machine again after updating Adobe Reader.

Let us know if you experience any issue.

Thanks,

Anand Sri.

arthurv4455903
arthurv4455903
Participating Frequently
May 16, 2019

Hi,

We expierenced the same problem in October 2018.

We applied the registry fix via GPO in our organisation.

The registry fix does not work as off version which is distibuted last week 2019.012.20034.

A
Adobe Employee
arvindy
Adobe Employee
May 17, 2019

Hi arthurv4455903,

We checked on the previous versions Acrobat and the behaviour remains the same, it has not changed .i.e

i). On Mac machine, we are able to open PDF from Outlook draft window email

ii). On Windows machine, we are not able to open PDF from Outlook draft window email because draft email opens as a modal dialogue on Windows machines.

Please let us know why do you see it as a changed behaviour, do you face this issue on Mac systems?

Regards,

Arvind

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